Leah Sturdivant
Salem,VA
Summary
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
Work History
Accounts and Branch Manager
Express Employment Professionals
Roanoke, VA
02.2023 - Current
- Established strong working relationships with external partners such as vendors and suppliers.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Performed regular audits of financial records in order to ensure accuracy.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
- Managed staff scheduling, hiring and training processes.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions alongside the owner of the franchise.
- Participated in community events to promote brand awareness.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Stay at Home Mom
Household
Salem, VA
05.2014 - 02.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Medical Office Administrative Assistant
Drs Ferrer and Monaghan, Physicians LLC
Ithaca, NY
07.2011 - 05.2014
- Verified insurance coverage for medical procedures and treatments.
- Registered patients and scheduled appointments.
- Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Resolved any customer complaints promptly and effectively.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Interacted professionally with other healthcare staff members across different departments.
Education
Bachelor of Arts - Arabic
Binghamton University
Binghamton, NY05-2010
High School Diploma -
Charles O Dickerson High School
Trumansburg06-2006
Skills
- Cash handling expertise
- Excels in team leadership
- Relationship building and management
- QuickBooks experience
- Accounts receivable
- Customer and vendor relations
- Community relations
- Verbal/written communication
- Work prioritization
- Staff recruitment
- Dependable
- Decision-making
- Branch operations management
- Excellent communication skills
- Proficient in Microsoft 365
- Team player
- Excellent work ethic
Accomplishments
- Recipient of the Clarkson University Scholarship for Leadership and Excellence in Math and Science, 2005.
- Treasurer of the National Honor Society, 2005-2006.
Volunteer Work
- Coach, Glenvar Youth Booster Recreational Sports (Soccer, Basketball, Softball), 2021–present.
- Teach 1st grade Life Group at a local church, 2020–present.
Timeline
Accounts and Branch Manager
Express Employment Professionals
02.2023 - Current
Stay at Home Mom
Household
05.2014 - 02.2023
Medical Office Administrative Assistant
Drs Ferrer and Monaghan, Physicians LLC
07.2011 - 05.2014
Bachelor of Arts - Arabic
Binghamton University
High School Diploma -
Charles O Dickerson High School
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