Leah Suprise
Little Chute,WI
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Girl Scouts Of Northwestern Great Lakes
Appleton, WI
08.2017 - Current
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Assisted in training new employees and participated in cross-training with other departments.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Directed customers to appropriate departments for additional support.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
Customer Care Rep
VF Corporation-lucy Activewear
Appleton, WI
09.2016 - 08.2017
- Provide customer service using chat, email.
- Inbound calls, process product orders, assist customers and sales reps with orders, Train new CSRs upon hire, assist management with supervisory duties as needed, handle escalated calls when needed.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Coordinated timely responses to online customer communication and researched complex issues.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Senior Customer Care Representative
Alta
Resources Inc
Neenah, WI
05.2013 - 09.2016
- Answer inbound calls for client to ensure product quality and respond to any and all inquiries about products via phone and email.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
Counselor Assistant/ Overnight Advocate
Ryan Community Inc
Appleton, WI
01.2012 - 08.2012
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
Education
Bachelor of Arts - Human Services, Emphasis- Child And Family Welfare
University of Wisconsin - Oshkosh
Oshkosh, WI05.2014
Associate of Arts - Early Childhood Education
Fox Valley Technical College
Appleton, WI05.2006
Skills
- Counseling
- Customer service
- Group facilitation
- Managing
- Mentoring
- Report preparation
- Complaint resolution
- Conflict Resolution
- Customer Relations
- Excellent written and oral communication
- Service standard compliance
- Creative problem solving
- Good listening skills
- Assistance program knowledge
- Client needs assessments
- Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything in life is just for a while.
Philip K. Dick
Timeline
Customer Service Specialist
Girl Scouts Of Northwestern Great Lakes
08.2017 - Current
Customer Care Rep
VF Corporation-lucy Activewear
09.2016 - 08.2017
Senior Customer Care Representative
Alta
Resources Inc
05.2013 - 09.2016
Counselor Assistant/ Overnight Advocate
Ryan Community Inc
01.2012 - 08.2012
Bachelor of Arts - Human Services, Emphasis- Child And Family Welfare
University of Wisconsin - Oshkosh
Associate of Arts - Early Childhood Education
Fox Valley Technical College
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