Energetic FOH Manager recognized for high productivity and efficient task completion. Skilled in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless front-of-house operations and exceptional dining experiences for guests.
Hi, I’m
Leah Thomas
Bolingbrook,IL
Summary
Overview
8
years of professional experience
Work History
Tapville Social
Front of House Manager
03.2024 - Current
Job overview
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Jersey Mike's Subs
General Manager
02.2016 - 03.2024
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
2 Pints
Bartender
01.2021 - 06.2022
Job overview
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Education
ISSA Personal TrainingPhoenix, AZ
Personal Training Certification from Health Sciences
12.2021
University Overview
Skills
- Guest Relations
- Staff Management
- Training and coaching
- Restaurant Operations
- Order Accuracy
- Quality Control
Timeline
Front of House Manager
Tapville Social
03.2024 - Current
Bartender
2 Pints
01.2021 - 06.2022
General Manager
Jersey Mike's Subs
02.2016 - 03.2024
ISSA Personal Training
Personal Training Certification from Health Sciences
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