Leah Thompson
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at guest satisfaction and leveraging organized approaches to handle daily planning, merchandising and brand promotion requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and experience.
Overview
4
4
years of professional experience
Work History
Keyholder
Soft Surroundings
11.2023 - Current
- Strengthened team morale by fostering a positive work environment and offering constructive feedback.
- Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
- Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Guest Experience Guide
Sandbox VR
06.2022 - 06.2023
- Enhanced guest experience by providing informative and engaging rules and safety guidelines.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality virtual reality experiences across the team.
- Managed technological challenges with flexibility and creative problem-solving, maintaining seamless games for guests.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Customized gaming experiences for each group, ensuring a memorable and enjoyable trip
Server
Elizabeth On 37th
09.2022 - 02.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
Sales Associate
Spirit Halloween LLC
10.2019 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Brand Ambassador
Forever 21
03.2021 - 06.2022
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Streamlined inventory management with accurate tracking and diligent organization of stockroom items.
- Supported visual merchandising efforts, executing store layout changes to optimize product visibility.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
Assistant Manager
Cassano's Pizzeria Naperville
03.2020 - 07.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Motivated staff to perform at peak efficiency and quality.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
No Degree - Animation
Columbia College Chicago
Chicago, ILNo Degree - Classics
Columbia University in The City of New York
New York, NY05.2026
Associate of Arts - Liberal Arts And General Studies
College of DuPage
Glen Ellyn, IL12.2023
Skills
- Quality Control
- Adaptability
- Hard-Working Mindset
- Sales Proficiency
- Cash handling accuracy
- Customer Service
- Attention to detail
- Stock Replenishment
- Technical troubleshooting
- Problem solving
- Multitasking
- Computer literacy
Timeline
Keyholder
Soft Surroundings
11.2023 - Current
Server
Elizabeth On 37th
09.2022 - 02.2023
Guest Experience Guide
Sandbox VR
06.2022 - 06.2023
Brand Ambassador
Forever 21
03.2021 - 06.2022
Assistant Manager
Cassano's Pizzeria Naperville
03.2020 - 07.2020
Sales Associate
Spirit Halloween LLC
10.2019 - 08.2022
No Degree - Animation
Columbia College Chicago
No Degree - Classics
Columbia University in The City of New York
Associate of Arts - Liberal Arts And General Studies
College of DuPage