Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Thompson

Warsaw,NY

Summary

Dynamic Nail Technician with a proven track record at excelling in customer service and nail art techniques. Recognized for building strong client relationships and enhancing satisfaction through personalized consultations. Skilled in appointment management and sanitation maintenance, consistently delivering high-quality services that foster loyalty and trust.

Overview

2026
2026
years of professional experience

Work History

Nail Technician

Refresh Hair Studio
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Communicated effectively with management concerning important customer issues.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
  • Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
  • Utilized wide range of nail care techniques to meet diverse client needs.
  • Stayed abreast of latest trends in nail design and care, integrating new techniques into services offered.
  • Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
  • Reduced product waste by monitoring and adjusting inventory orders based on demand.
  • Improved client retention with exceptional customer service and follow-up care advice.
  • Enhanced client satisfaction with meticulous attention to detail in nail art designs.

Stylist

Relax Salon & Spa
05.2024 - 04.2025
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Organized sales area and work station to showcase products and boost sales.

Nail Technician

Boss Hair & Nails
08.2018 - 07.2023
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Increased customer base by offering personalized nail care consultations.
  • Provided high-quality manicure and pedicure services to maintain client loyalty.
  • Collaborated with team members to organize promotional events, attracting new clients.
  • Streamlined appointment scheduling process, reducing wait times and enhancing customer experience.
  • Delivered detailed nail art and design, elevating salon's reputation for creativity.
  • Implemented effective sterilization and disinfection practices, minimizing health risks for clients.
  • Adapted quickly to new nail care technologies and products, offering clients cutting-edge services.
  • Provided training to new nail technicians, ensuring consistent quality of service across team.
  • Offered expert advice on nail care maintenance between visits, enhancing customer satisfaction.
  • Customized nail treatments to address individual client concerns, promoting nail health.
  • Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
  • Maintained clean and sanitized workstation, ensuring safe environment for clients.
  • Educated clients on benefits of regular nail care, fostering loyalty and repeat business.
  • Cleaned and sanitized tools and equipment before each client.
  • Offered personalized services according to needs and preferences.
  • Designed creative nail art designs and patterns.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Grew repeat client base through effective marketing and customer service.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Executed pedicures and manicures using professional quality products and tools.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Provided clients with advice and education on best nail care practices.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Pharmacy Assistant

Walmart
2014 - 2018
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Counted and labeled prescriptions with correct item and quantity.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Coordinated with insurance companies to resolve billing and reimbursement issues.
  • Ensured clean and organized work environment, complying with safety and hygiene standards.

Education

General - General Studies

Warsaw Central School
Warsaw, NY
06.2003

Cosmetology - Cosmetology

BOCES
Mt Morris,NY
06.2003

Skills

  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • Problem-solving skills
  • Appointment management
  • Relationship building
  • Team collaboration
  • Client consultation
  • Verbal and written communication
  • Schedule maintenance
  • Sanitation maintenance
  • Product upselling
  • Operations leadership
  • Training and coaching
  • Service promotion
  • Inventory controls
  • Promotional planning
  • Organizational skills
  • Decision-making
  • Client satisfaction
  • Attention to detail
  • Active listening
  • Workspace organization
  • Cash handling
  • Front desk management
  • Health and safety regulations
  • Detail-oriented
  • Quality assurance
  • Appointment scheduling
  • Guest relations

Timeline

Stylist

Relax Salon & Spa
05.2024 - 04.2025

Nail Technician

Boss Hair & Nails
08.2018 - 07.2023

Nail Technician

Refresh Hair Studio

Pharmacy Assistant

Walmart
2014 - 2018

General - General Studies

Warsaw Central School

Cosmetology - Cosmetology

BOCES

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Leah Thompson