Leah Tierney
Patient Access Representative
Bellingham,WA
Summary
Detail-oriented Patient Access Representative with medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes while scheduling and addressing patient concerns. Enjoys working in a team environment or solo and adapts easily to new settings.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
PeaceHealth
Bellingham, WA
08.2021 - 06.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Starbucks Barista
Target
Santa Ana, CA
06.2020 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Starbucks Team Lead
Target
Santa Ana, CA
10.2020 - 04.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Starbucks Barista
The Walt Disney Co.
Anaheim, CA
02.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Served guests according to Disney and Starbucks standards.
Education
No Degree - Criminology
Montana State University - Bozeman
Bozeman, MTDiploma of Practical Nursing - LPN
Bellingham Technical College
Bellingham, WA06.2024
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.2015
Skills
- Patient Needs Assessment and Referral
- Scheduling Diagnostic Procedures
- Quality Standards and Protocols
- Calm and Effective Under Pressure
- Team Leadership
- Multitasking and Organization
- Caring and Empathetic
- Resolving Problems
Timeline
Patient Access Representative
PeaceHealth
08.2021 - 06.2022
Starbucks Team Lead
Target
10.2020 - 04.2021
Starbucks Barista
Target
06.2020 - 06.2021
Starbucks Barista
The Walt Disney Co.
02.2019 - 02.2020
No Degree - Criminology
Montana State University - Bozeman
Diploma of Practical Nursing - LPN
Bellingham Technical College
High School Diploma -
Capistrano Valley High School
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