Leah Tinkham
MILPITAS
Summary
Professional hospitality leader prepared for managing front-of-house operations. Expertise in optimizing guest experiences and operational efficiency. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in customer service and staff management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front of House Manager
Flagship Culinary Services
10.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
Store Manager
Ross Dress For Less
05.2020 - 10.2023
- Exceeded inventory shrink goal by .12% YTD by consistently driving store processes through leadership.
- Managed inventory control, cash control, and store opening and closing procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responded to any emergencies as instructed and with utmost efficiency.
Store Manager
Walmart
09.2018 - 02.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw, trained and encouraged 300+ hourly associates and 10 salaried managers, promoting culture of efficiency and performance.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Completed monthly, quarterly, and yearly profit and loss performance reports.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Co Manager
Walmart
05.2014 - 09.2018
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Led team of 10 direct reports managing over 500 employees.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Education
High School Diploma -
East High School
Wichita, KS06-2002
Skills
- Relationship building and management
- Conflict resolution
- Retail inventory management
- Goals and performance
- Team leadership and coaching
- Retail Theft Investigations
- Guest relations
- Health and safety regulations
- Profit & Loss
- Recruiting
- Staff management
- Policy enforcement
Certification
- Food Manager Certification
- Alcohol Server Certification
Timeline
Front of House Manager
Flagship Culinary Services
10.2023 - Current
Store Manager
Ross Dress For Less
05.2020 - 10.2023
Store Manager
Walmart
09.2018 - 02.2020
Co Manager
Walmart
05.2014 - 09.2018
High School Diploma -
East High School
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