Overview
Work History
Education
Timeline
CustomerServiceRepresentative

Leah Trim

Customer Service Representative
Baton Rouge,LA

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Avalon Technical Support

Concentrix
Baton Rouge, LA
09.2022 - Current
  • Managed high levels of call flow and responded to Apple Technical support needs.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Insurance Agent

Arrizon Financial
Riverside, CA
04.2022 - 08.2023
  • Maintained high standards of customer service by building relationships with clients.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Obtained underwriting approval by completing application for coverage.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Provided coverage option information to assist clients in protecting assets.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Designed presentations and marketing materials to promote insurance products.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Met with customers to provide information about available products and policies.
  • Recruiting and Interviewing candidates that aligned with Company's morals

Beauty Advisor

Sephora
Baton Rouge, LA
03.2022 - 04.2023

● Sell and give advice on the use of different cosmetics and skin care products.

● Provide each customer or client with highly detailed, personalized service to help them meet their beauty and health goals with the best products for their skin and hair.

● Demonstrating effective makeup techniques and/or skin care routines.

● Informing customers on prices and special offers.

● Replenishing stock and cashier assistance as needed.

Education

Associate of Arts - Liberal Arts And General Studies

Baton Rouge Community College
Baton Rouge, LA
08.2012 - 05.2016

Timeline

Avalon Technical Support

Concentrix
09.2022 - Current

Insurance Agent

Arrizon Financial
04.2022 - 08.2023

Beauty Advisor

Sephora
03.2022 - 04.2023

Associate of Arts - Liberal Arts And General Studies

Baton Rouge Community College
08.2012 - 05.2016
Leah TrimCustomer Service Representative