Leah Turner
Fernandina Beach,FL
Summary
Dynamic Office Manager with 16 years of experience in supporting day-to-day operational functions to ensure a smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
Cornerstone Billing Solutions
07.2023 - 03.2024
- Providing assistance to the sales team by handling administrative tasks, preparing sales-related documents and reports, and responding to customer inquiries
- Providing excellent customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction
- Maintaining and updating sales databases and tracking sales activity
- Cold Calls to potential dealers.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
Office Manager
Vortex Security
07.2015 - 06.2023
- Increased office organization by developing a more efficient filing system and customer database protocols
- Provided scheduling and ensured timely and effective allocation of resources and calendars
- Liaised directly with customers to meet needs and maintain satisfaction
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
- Scheduled appointments and maintained master calendar
- Supervised 3 office staff member in daily tasks and performance
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol
- 1% Shareholder of the company
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Monitored inventory levels and replenished stock as needed
- Forecasted supply and demand requirements to ensure stock availability.
Server
Carmines
02.2010 - 03.2020
- Discussed alternative selections with the chef for guests who had food allergies or required gluten-free options
- Calculated charges, issued bills and collected payments
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Delivered exceptional, friendly and fast service
- Suggested additional items to customers to increase restaurant sales
- Maintained an accurate wait list
- Checked menus to verify current selection availability and cleanliness
- Assisted servers and dining room hosts, quickly responding to guests' needs
- Greeted new customers, answered initial questions and took drink orders.
Administrative Assistant
ADT Corp.
11.2010 - 07.2015
- Coordinated itinerary and scheduled appointments with 100% accuracy
- Compiled and uploaded files into records management system
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Processed and tracked employee time sheets and submitted to Payroll department for approval
- Answered phones and performed clerical office functions
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Office Coordinator
Brinks Home Security
08.2007 - 11.2010
- Supervised 2 office staff members in daily tasks and performance
- Delegated duties for a team of 2 office staff
- Oversaw break room, including cleaning up spills, taking out trash and restocking communal items
- Helped less experienced staff manage daily assignments
- Increased customer satisfaction by greeting visitors promptly and professionally
- Maintained all office files, both electronic and hard copies
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Processed financial documents including contracts, expense reports and invoices
- Responded to requests for immediate office support, such as a data searches, office memo drafts or reference retrievals.
Education
Hospitality And Tourism Management -
Florida Atlantic University
Boca Raton, FL04.2020
High School Diploma -
Jupiter High School
Jupiter, FL05.2007
Skills
- Billing
- Event coordination
- Human resource knowledge
- Invoicing and billing
- Computer proficiency
- File and data retrieval systems
- Ability to prioritize
- Detail oriented
- Proficient with Microsoft Office, Word and Excel
- Time Management Ability
- Inventory control
Timeline
Sales Coordinator
Cornerstone Billing Solutions
07.2023 - 03.2024
Office Manager
Vortex Security
07.2015 - 06.2023
Administrative Assistant
ADT Corp.
11.2010 - 07.2015
Server
Carmines
02.2010 - 03.2020
Office Coordinator
Brinks Home Security
08.2007 - 11.2010
Hospitality And Tourism Management -
Florida Atlantic University
High School Diploma -
Jupiter High School