Leah Tyson
Redmond,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly organized and motivated with demonstrated track record of building relationships with clients, developing successful sales campaigns, and always willing to learn and grow. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Field Account Executive
Ansira
11.2019 - Current
- Prepared forecasts to gain understanding of measures needed to grow business.
- Executed successful sales strategies to convert leads into customers.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Managed sales cycle to maintain solid customer base.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Account Advocate
Ansira
10.2010 - 11.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Outside Sales Representative
Empire Today
04.2008 - 10.2010
- Attended weekly sales meetings and quarterly sales trainings.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Quoted prices, credit terms and other bid specifications.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Executive Assistant
Siemens Wireless Modules
10.2007 - 03.2008
- Managed communications between staff and customers including error-free correspondence and routing all mail.
- Organized and coordinated conferences and monthly meetings.
- Event management
- Managed tasks for Vice President/General Manager of Sales including meeting management via Microsoft Outlook
- Booked travel through Siemens World Travel Agency
- Managed VP's voicemail, expense reporting and travel to trade shows and customer meetings globally
Senior Accounts Payable Coordinator
Enterprise Rent-A-Car
09.2003 - 10.2007
- Kept contracts, pricing structures and invoices for easy reference among various stakeholders
- Tracked expenditures and prepared reports for records and management review.
- Completed month-end closings with journal entries and reconciling accounts.
- Verified validity of charges listed on payment orders for yearly audits.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Entered figures using 10-key calculator to compute data quickly.
- Receptionist: Always having a friendly smile for guests and employees coming into the office. Answering incoming calls and transferring to correct department. Several weekly and monthly reports for daily rental. Supported Accounting, Accounts Payables, Recruiter, Presented new hire paperwork to applicants and exit interview paperwork as needed.
Training Coordinator
United Airlines
10.2000 - 06.2002
- Coordinated and scheduled training classes for 400 employees
- Provided periodic updates to department managers on training accomplishments
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion
- Conducted small group presentations for new hires, ordered uniforms and monitored existing uniforms on hand to lend out as needed
Accounts Payable Clerk
Glacier NW
03.1996 - 11.1999
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Assisted manager in conducting internal audits to analyze findings.
- Data entry, check runs, filing, monthly vendor calls, receptionist duties
Education
High School Diploma -
Roosevelt High School
Seattle, WASkills
- Adaptability
- Organizational Skills
- Developing Trust
- Visual Displays and Presentations
- Microsoft PowerPoint
- Time Management
- Schedule Management
- Teamwork and Collaboration
- Creating Presentations and Proposals
- Client Relationship-Building
- Client Relationship Management
- Account Management
Timeline
Field Account Executive
Ansira
11.2019 - Current
Account Advocate
Ansira
10.2010 - 11.2019
Outside Sales Representative
Empire Today
04.2008 - 10.2010
Executive Assistant
Siemens Wireless Modules
10.2007 - 03.2008
Senior Accounts Payable Coordinator
Enterprise Rent-A-Car
09.2003 - 10.2007
Training Coordinator
United Airlines
10.2000 - 06.2002
Accounts Payable Clerk
Glacier NW
03.1996 - 11.1999
High School Diploma -
Roosevelt High School
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