Leah Urubek
Austin,TX
Summary
Performance-oriented, resourceful in leading and systematically improving procedures to achieve targets and maintain agile, responsive business operations. Diplomatic leader with exceptional planning, organizational and management abilities. Innovative with 14 years of experience elevating performance of mid-sized businesses to unprecedented levels. Team player gifted at instilling common vision while managing major organizational changes that benefit both individuals and company. Customer-focused dynamo with strong drive and passion to win new business. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Dedicated Assistant with established interpersonal skills and eagerness to support team members. Intricate understanding of productivity software and physical office assets. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations.
Overview
15
15
years of professional experience
Work History
AVP Business Banking Assistant
American Bank Of Commerce
Austin, TX
03.2009 - Current
- Monitored financials including budgets, forecasts, and actuals, ensuring accuracy of information provided by subordinates.
- Fostered positive relationships with clients and vendors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Ensured compliance with industry regulations and standards.
- Established effective communication channels within organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Gathered and sorted data for reports and files.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Archived confidential material using established procedures.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Managed conference room bookings and coordinated catering services as needed.
- Assisted in the preparation of reports, presentations and correspondence.
- Organized and maintained filing systems for documents and records.
- Managed office supplies inventory and placed orders as needed.
- Assisted in organizing company events and team-building activities.
- Processed invoices, expense reports, and purchase orders timely.
- Prepared correspondence, reports, and presentations for executives.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Assisted with set up for social events and food deliveries.
- Monitored office services mailbox for business support needs and requests.
- Reviewed and approved vendor invoices.
- Maintained confidentiality of sensitive documents and information.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Reserved and managed meeting room availability.
- Scheduled appointments, meetings, and conferences for management.
- Prioritized tasks efficiently while juggling multiple deadlines.
- Provided excellent customer service to clients and vendors.
- Maintained digital and physical filing systems for easy access.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements and accommodations for staff.
- Handled incoming calls, emails, and mail inquiries professionally.
Education
High School Diploma -
Austin Community College
Austin, TXSkills
- Internal Communications
- Travel Coordination
- Business Administration
- Administrative Support
- Scheduling
- Report Preparation
- Office Administration
- Expense Reporting
Affiliations
- Seedling Foundation volunteer for 8 years
- Elementary School volunteer for needed assistance
References
References available upon request.
Timeline
AVP Business Banking Assistant
American Bank Of Commerce
03.2009 - Current
High School Diploma -
Austin Community College
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