Leah Volz

• Coordinated project schedules, subcontractors, and crews to ensure timely completion of multiple concurrent jobs.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Mentored junior project managers and team members to enhance their skills and career growth.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Supervise every phase of construction.
• Partnered with clients to turn ideas into tangible outcomes.
• Coordinated timely delivery of necessary materials to site.
• Created timelines.
• Determining labor and material costs
• Ensuring the project is completed on budget and within scope.
• Working closely with subcontractors, building inspectors, and deliveries

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Identified plans and resources required to meet project goals and objectives.

• Greeted guests in with friendliness and professionalism.
• Provided exceptional customer service, addressing inquiries promptly and professionally.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Managed incoming calls and directed them to appropriate departments for timely resolutions.
• Order materials for customers

•Ensured high-quality customer interactions to maintain service excellence.

• Showing customers how to use water sport equipment

• Inventory all merchandise

Coordinated employee work schedules.

Maintained rental equipment in top-notch condition.

Organized dive classes, activities, and boat dives.