Leah Voss

Dept Head & Assistant Store Manager

Crafts Direct

Waite Park, MN

04.2007 - 08.2024

Recruited qualified candidates to fill open positions within the organization.
Identified areas for process improvement within the department through feedback from staff members.
Collaborated with senior management on long-term strategic planning initiatives.
Conducted performance evaluations of staff and provided guidance for improvement.
Managed daily work assignments of subordinate staff members while ensuring timely completion.
Performed opening and closing duties as part of management team and handled cash management.
Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
Supervised, trained, and developed team members, enhancing their performance and professional growth.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Answered customer questions and addressed problems and complaints in person and via phone.

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