Leah Voss
Rice,MN
Summary
I am a very hard worker. I love working with people. I am great team player.
Overview
17
17
years of professional experience
Work History
Dept Head & Assistant Store Manager
Crafts Direct
Waite Park, MN
04.2007 - 08.2024
- Recruited qualified candidates to fill open positions within the organization.
- Identified areas for process improvement within the department through feedback from staff members.
- Collaborated with senior management on long-term strategic planning initiatives.
- Conducted performance evaluations of staff and provided guidance for improvement.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Performed opening and closing duties as part of management team and handled cash management.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Albany Area School
Albany, MN05-1982
Skills
- Employee Hiring
- Assignment Delegation
- Customer Service
- Performance Management
- Order Processing
- Training and mentoring
- Problem-Solving
- Department leadership
- Customer Engagement
Timeline
Dept Head & Assistant Store Manager
Crafts Direct
04.2007 - 08.2024
High School Diploma -
Albany Area School