Leah Wands
Tampa,FL
Summary
Marketing major with experience in digital advertising, customer service, and leadership. Skilled in Google Ads, communication, and problem-solving, with a strong ability to engage customers and build brand loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Supervisor of Aquatics
Adventure Island
02.2025 - Current
- Supervise and coordinate a team of 300+ lifeguards to ensure guest safety and operational excellence.
- Plan, organize, and lead monthly lifeguard trainings focused on emergency preparedness and skill development.
- Instruct CPR, AED, and lifesaving care certification courses for over 200 staff members.
- Respond promptly to first aid emergencies and guest incidents, ensuring appropriate medical care and documentation.
- Manage lifeguard rotations, scheduling, and coverage to maintain safety compliance across all aquatic attractions.
- Maintain and organize over 300 personnel files, certifications, and training records.
- Perform daily opening and closing park procedures, including safety inspections and staff briefings.
Deep Lifeguard
Aquatica
05.2024 - 08.2024
- Certified and proficient in First Aid, CPR, and Resuscitation, successfully completing all required safety assessments.
- Assisted guests in distress and maintained composure during water emergencies, including lifesaving rescues.
- Trained and mentored new lifeguards to prepare them for certification and on-the-job performance.
- Provided calm and reassuring support to lost or distressed children until reunited with parents or guardians.
- Collaborated in park closing operations, ensuring attractions and facilities were safely cleaned and secured.
- Remained composed and decisive in high-pressure situations, prioritizing guest safety and team communication.
Ride Operator
Busch Gardens
10.2023 - 04.2024
- Operated the Iron Gwazi roller coaster, ensuring strict adherence to all safety protocols and operational procedures.
- Assisted guests with seating and restraints to ensure comfort and security prior to each ride cycle.
- Opened and closed the attraction daily, performing safety checks, equipment inspections, and area setup/cleanup.
- Delivered exceptional guest service by answering park-related questions and providing clear, friendly communication.
- De-escalated challenging guest situations with professionalism and empathy, ensuring positive park experiences.
Sales Associate
PacSun
06.2022 - 12.2022
- Drove sales growth through personalized customer service, product recommendations, and relationship building.
- Utilized strong product knowledge to educate customers and influence purchasing decisions aligned with their needs.
- Supported in-store marketing initiatives, such as promotional displays and seasonal product setups, to boost visibility and sales.
- Collected customer feedback to help identify trends and opportunities for improved product placement and service.
- Maintained a clean, organized, and visually appealing store environment to enhance the shopping experience and strengthen brand image.
Education
Bachelor of Arts - Business Marketing
University of South Florida
Tampa05-2027
High School Diploma -
West Orange High School
Winter Garden, FLSkills
Leadership & Team Management:
Supervised and trained 300 staff Led safety and skills trainings Managed scheduling and performance Stayed calm and decisive under pressure
Customer Service & Communication:
Delivered excellent guest service Resolved complaints professionally Supported distressed guests and children with empathy Clear, confident communicator
Marketing & Sales:
Developed and optimized Google Ads campaigns Conducted keyword research and performance analysis Applied consumer behavior insights Promoted products and increased sales through relationship-based selling
Safety & Emergency Response:
Certified in First Aid, CPR, AED, and Lifesaving Techniques Responded effectively to medical and water emergencies Ensured guest and team safety compliance
Operations & Organization:
Performed opening/closing procedures Managed 300 personnel files Maintained clean, organized environments Supported store merchandising and displays
Soft Skills:
Team leadership Adaptability Problem solving Emotional intelligence Time management Strong work ethic
Accomplishments
Recognized as “ACE of the Month” for outstanding leadership, teamwork, and guest service excellence.
Clubs/Activities
National Honor Society - Member
October 2021 – May 2023
- Completed 25+ community service hours annually through various local outreach initiatives.
- Supported and participated in charity events organized to address community needs and promote civic engagement.
- Demonstrated strong teamwork, responsibility, and commitment to service and academic excellence.
Member Best Buddies - President
August 2021 – May 2023
- Led a student organization dedicated to promoting inclusion for individuals with intellectual and developmental disabilities.
- Organized school-wide events, social activities, and community service projects to build friendships and raise awareness.
- Coordinated communication between members, faculty advisors, and participants to ensure program success.
- Fostered an inclusive, positive environment that encouraged empathy, teamwork, and leadership among peers.
Certification
- LGI – Lifeguard Instructor, American Red Cross (Active)
- CPR/AED & First Aid Certified, American Red Cross (Active)
Timeline
Assistant Supervisor of Aquatics
Adventure Island
02.2025 - Current
Deep Lifeguard
Aquatica
05.2024 - 08.2024
Ride Operator
Busch Gardens
10.2023 - 04.2024
Sales Associate
PacSun
06.2022 - 12.2022
Bachelor of Arts - Business Marketing
University of South Florida
High School Diploma -
West Orange High School