Leah Warren
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Entertainment Team Associate
Walmart
09.2023 - Current
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Collaborated with cross-functional teams to complete projects on time and under budget.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
Customer Service Cashier
Walmart
05.2023 - 08.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Asset Protection Team Leader
Walmart
07.2022 - 05.2023
- Enhanced asset protection strategies by implementing effective training programs for team members.
- Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
- Increased team efficiency through the implementation of standardized procedures and best practices.
- Managed a diverse team of asset protection professionals, fostering a supportive environment focused on continuous improvement.
- Provided timely reports on asset protection performance metrics to senior management, supporting informed decision making.
- Promoted a strong culture of integrity and accountability within the organization, contributing to an overall decline in incidents related to asset loss or damage.
Department Manager
Walmart
05.2013 - 06.2021
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Increased department efficiency by implementing new inventory management systems and procedures.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within the Meat Department.
- Trained new employees on handling, safety and stocking procedures.
- Conducted regular inventories of stock and documented losses using SMART inventory management.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Sales Representative
MarketLinc
01.2014 - 05.2014
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Intern
Xcel Energy
08.2008 - 05.2012
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
Bassford Remele
01.2011 - 05.2011
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
The Basilica Of Saint Mary
08.2009 - 01.2010
- Improved communication within the congregation through regular newsletter updates on ongoing volunteer initiatives.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Managed event logistics for holiday celebrations, ensuring smooth operations and enjoyable experiences for all attendees.
- Sourced and distributed food and supplies to those in need.
Intern
The Breast Center Of Suburban Imaging
08.2010 - 08.2011
- Enhanced overall efficiency by assisting with the organization and filing of medical documents.
- Maintained strict confidentiality while handling sensitive patient information, adhering to HIPAA regulations.
- Supported the transition to electronic health records by scanning and uploading physical documents into the digital system.
- Facilitated seamless communication between departments by routing documents and correspondence as necessary.
- Demonstrated adaptability, quickly learning new software systems used within the facility for managing medical records efficiently.
- Organized and maintained general supply storage areas.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Sorted and distributed incoming and outgoing medical records.
Education
Associate of Science - Business Administration And Management
Tidewater Community College
Norfolk, VA06.2026
Skills
- Active listening
- Stakeholder engagement
- Effective communication
- Customer service orientation
- Team collaboration
- Performance monitoring
- Quality assurance
- Decision-making capabilities
- Interpersonal skills
- Problem-solving abilities
- Customer Service
- Cash Handling
Certification
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
Timeline
Entertainment Team Associate
Walmart
09.2023 - Current
Customer Service Cashier
Walmart
05.2023 - 08.2023
Asset Protection Team Leader
Walmart
07.2022 - 05.2023
Sales Representative
MarketLinc
01.2014 - 05.2014
Department Manager
Walmart
05.2013 - 06.2021
Intern
Bassford Remele
01.2011 - 05.2011
Intern
The Breast Center Of Suburban Imaging
08.2010 - 08.2011
Intern
The Basilica Of Saint Mary
08.2009 - 01.2010
Intern
Xcel Energy
08.2008 - 05.2012
Associate of Science - Business Administration And Management
Tidewater Community College