Leah Washington
Glendale,AZ
Summary
Innovative and focused professional with experience in service advocacy and scheduling. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with and ensuring complete satisfaction with my work. Adept at resolving internal and external issues productively. Maintains a high degree of confidentiality and attention to detail.
Overview
11
11
years of professional experience
Work History
Service Advocate
Farmers Insurance Group, Bristol West
2020.01 - Current
- Managed customer calls and chats effectively and efficiently in a fast paced environment with confidentiality and attention to detail
- Analyzed customers' issues and complaints and initiated corrective actions.
- Reviewed and explained complex billing and offered resolutions to benefit the company and customer
- Efficiently utilized multiple systems while quickly assisting customer inquiries
- Performed one on one and large group training for newly hired and tenured employees
- Prepare and present current topics for review in meetings
- Maintained professionalism when addressing negative customer feedback.
- Provided general customer service and administrative assistance via email, phone, and chat
Administrative Coordinator
Murphy Orthodontics
2017.01 - 2020.01
- Managed scheduling 60-80 patient appointments daily and business meetings for the doctor ensuring accuracy and avoiding scheduling conflicts
- Distributed monthly data reports to the doctor and staff informing of the office growth or needs for improvement
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Forecasted and purchased office administration resources keeping supplies fully stocked at all times
- Assisted management with special projects to complete all tasks by deadlines.
- Presented financial contracts and collected payment accurately
Administrative Coordinator
Dunn Orthodontics
2014.01 - 2016.01
- Managed patient scheduling for two offices with accuracy
- Was the first point of contact for patients greeting with a welcoming attitude
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Distribute and collect new patient paperwork confirming all required information is received to follow state guidelines
- Presented financial contracts and collected payment
- Accurately and safely take new patient records such as photos, X-rays, and digital scans for doctor diagnosis.
Assistant Teacher
Child Time Learning Center
2013.01 - 2014.01
- Assumed full responsibility for the well-being of the children under my supervision from 6 weeks to 12 years old, collaborating with other childcare providers
- Develop friendly relationships and credibility with parents
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Maintain accurate records on individual children, including daily observations, information about activities, meals served, and medications administered
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
General Studies -
Primavera High School
Chandler, AZ10.2012
Skills
- Communication
- Problem Solving
- Time Management
- Leadership
- Team Spirit
- Organization
- Adaptability
- Attention to Detail
- Customer Service
- Critical Thinking
- Active Listening
- Empathy
- Patience
- Collaboration
- Computer Proficiency
- Willing to Learn
Timeline
Service Advocate
Farmers Insurance Group, Bristol West
2020.01 - Current
Administrative Coordinator
Murphy Orthodontics
2017.01 - 2020.01
Administrative Coordinator
Dunn Orthodontics
2014.01 - 2016.01
Assistant Teacher
Child Time Learning Center
2013.01 - 2014.01
General Studies -
Primavera High School
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