Leah West
Wilmington,DE
Summary
Reliable, seasoned and extremely upbeat bartender/server professional with 10+ years of experience, offering solid understanding of popular cocktails, wines and beer. Connects with customers quickly and genuinely to promote sales and keep bar atmosphere friendly and fun. Carefully monitors service to keep guests happy and safe. Great sense of humor, fast-paced and works extremely well under pressure and with peers. 100% a team player always willing to help and always willing to learn to improve skill set.
Overview
16
16
years of professional experience
Work History
Bartender
Pizza By Elizabeths
Wilmington, DE
07.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Washington Street Ale House
Wilmington, DE
09.2020 - 09.2021
- Adhered to all ABC and company-defined regulations.
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Checked IDs to ensure that the customers were of legal drinking age.
- Used POS system to process cash and credit card transactions.
- Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly.
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
Overtime Bar and Grille
Wilmington, DE
05.2015 - 08.2019
- Adhered to all ABC and company-defined regulations.
- Requested identification to verify patrons are of legal drinking age.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Reported or resolved safety hazards such as spills or broken glassware.
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.
- Used POS system to process cash and credit card transactions.
- Worked with management to develop and implement scheduled bar maintenance.
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.
- Recommended house specials to new clients to boost revenue.
- Trained new bartenders in all aspects of job, including customer service, use of equipment, drink preparation, and upselling techniques.
Bartender/Manager
The Blue Parrot Bar and Grill
Wilmington, DE
03.2009 - 09.2014
- Adhered to all ABC and company-defined regulations.
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.
- Answered beverage questions and recommended potential choices according to patron preferences.
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
- Requested identification to verify patrons are of legal drinking age.
- Recommended house specials to new clients to boost revenue.
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
- Worked with management to develop and implement scheduled bar maintenance.
- Used POS system to process cash and credit card transactions.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Education
Cecil College
Delaware Technical and Community College
Skills
- Outstanding customer service
- Safe serving knowledge
- Anticipating guest needs
- Maintaining aclean bar
- Employee training
- Outgoing personality
- Service-oriented mindset
- Excellent judgment
- Extensive spirits knowledge
- Proficient in mixology
- Balancing the cash register
- Marketing and sales experience
Timeline
Bartender
Pizza By Elizabeths
07.2021 - Current
Bartender
Washington Street Ale House
09.2020 - 09.2021
Bartender
Overtime Bar and Grille
05.2015 - 08.2019
Bartender/Manager
The Blue Parrot Bar and Grill
03.2009 - 09.2014
Cecil College
Delaware Technical and Community College
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