Leah Wickham
Eaton,IN
Summary
Experienced Mortgage Closer offering 14 years career in field with demonstrated record of accomplishment. Skilled in completing documents, reviewing statements and verifying agreements to control bank's risk and satisfy customer needs. Familiar with wide range of loan products.
Overview
15
15
years of professional experience
Work History
Senior Mortgage Closer
US Bank Home Mortgage
11.2014 - Current
- Resolved customer complaints through research and investigation
- Complied with company quality standards and applicable regulations governing financing
- Monitored pipeline by communicating with underwriters and processors
- Carefully reviewed account and credit records to determine the risk level associated with each applicant
- Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Maintained good working relationship with co-workers and management
- Consistently ranking in the top 3 across the company for volume
Post-closing Specialist
US Bank Home Mortgage
11.2013 - 11.2014
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Conducted pre-funding and funding activities for over 1000 monthly applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Registered Nursing Assistant
St Gertrudes Health And Rehab
09.2008 - 11.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in35-bed unit by continuously checking in with patients and families and quickly providing care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
LW -
Hennepin Technical College
Skills
- Serve customer needs Teamwork
- Analytical thinking Creative thinking
- Planning Customer relations
- Organization
- Mortgage Loan Closing
- Complaint Handling
- Customer Relations
- Closing Disclosures
- Government Lending
- Customer Satisfaction
- Loan Product Knowledge
- Loan Documentation
- Operations Management
- Real Estate Closing Assistance
- Customer Transactions
- Real Estate Lending Processes
- Oral and Written Comprehension
- Analytical and Critical Thinking
- 10-Key Data Entry
- Customer Inquiries
- Data Integrity
- Residential Real Estate Development
- Home Mortgage Disclosure Act
- Funds Disbursement
- Effective Communication
Accomplishments
Consistently ranked in the top 3 in the Company for volume
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Mortgage Closer
US Bank Home Mortgage
11.2014 - Current
Post-closing Specialist
US Bank Home Mortgage
11.2013 - 11.2014
Registered Nursing Assistant
St Gertrudes Health And Rehab
09.2008 - 11.2014
LW -
Hennepin Technical College
Similar Profiles
Sandra EggingSandra Egging
Sr Loan Originator at US Bank Home MortgageSr Loan Originator at US Bank Home Mortgage
Heather ScrutonHeather Scruton
Senior Mortgage Underwriter at US Bank Home MortgageSenior Mortgage Underwriter at US Bank Home Mortgage
Shawn HarlandShawn Harland
Mortgage Closer at US Bank Home MortgageMortgage Closer at US Bank Home Mortgage
Michael RahnMichael Rahn
Mortgage Loan Officer at US Bank Home MortgageMortgage Loan Officer at US Bank Home Mortgage
JONATHON L. HAWNJONATHON L. HAWN
Landscape Foreman at Wasson Nursery & Garden CenterLandscape Foreman at Wasson Nursery & Garden Center