Leah Wilbanks
Hoover,AL
Summary
Mission-driven professional with 5 plus years of church ministry and customer service experience. Dynamic and dependable, I excel in fostering community, leading teams and enhancing customer experiences. My adept communication and problem-solving skills, coupled with a proven track record of addressing behavioral issues and streamlining processes, underscore my ability to positively impact any team.
Overview
8
8
years of professional experience
Work History
After the Bell Coordinator- After School Care
Shades Mountain Baptist Church
Birmingham, Alabama
03.2023 - Current
- Developed strong relationships with parents and teachers for effective communication and collaboration in addressing individual student needs.
- Collaborated with school administration to align care program goals with school-wide objectives and priorities.
- Addressed behavioral issues promptly through constructive interventions, helping students develop essential life skills such as self-regulation or conflict resolution techniques.
- Established partnerships with community organizations, promoting additional resources and support services for students in need.
- Championed staff morale by organizing regular team-building events, cultivating a positive work culture within the school care program.
Senior Resident Assistant
Samford University
Birmingham, Alabama
08.2022 - 04.2023
- Established strong rapport with residents through consistent availability, empathetic listening, and proactive problem-solving skills.
- Organized social activities that promoted engagement within the residential community, including movie nights, game nights, and holiday celebrations.
- Mentored incoming Resident Assistants, providing guidance on effective strategies and best practices.
- Assisted in orientation programs for new students, offering guidance on residence hall life and campus resources to ease their transition into university life.
- Coordinated regular meetings that fostered open dialogue between residents about shared living experiences and expectations.
College Ambassador
Judson College
Marion, AL
08.2019 - 04.2020
- Assisted with admissions process, financial aid process and obstacles that arose.
- Enhanced campus engagement by organizing and promoting various events and activities.
- Supported new student orientation initiatives by leading informational sessions about campus life, resources, and expectations during transition periods for new enrollees.
- Provided feedback on marketing materials targeting prospective students to ensure accuracy and relevance of information presented.
- Utilized strong public speaking skills to relay critical information to large groups of prospective students and their families during formal presentations.
Front Desk Associate (Seasonal)
Shocco Springs Baptist Conference Center
Talladega, Alabama
06.2018 - 01.2019
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Front Desk Associate
Legacy Center Conference and Hotel
Louisville, KY
08.2016 - 12.2018
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
- Coordinated guest reservations with accuracy to ensure a seamless booking experience.
- Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
Education
Bachelor of Science - Counseling Psychology
Samford University
Birmingham, AL04-2023
Certificate - Worldview And Apologetic Studies
Boyce College
Louisville, KY05-2016
Skills
- Communication
- Dependable
- Hard working
- Encourager
- People person
- Determined
- Team player
- Trustworthy
Timeline
After the Bell Coordinator- After School Care
Shades Mountain Baptist Church
03.2023 - Current
Senior Resident Assistant
Samford University
08.2022 - 04.2023
College Ambassador
Judson College
08.2019 - 04.2020
Front Desk Associate (Seasonal)
Shocco Springs Baptist Conference Center
06.2018 - 01.2019
Front Desk Associate
Legacy Center Conference and Hotel
08.2016 - 12.2018
Bachelor of Science - Counseling Psychology
Samford University
Certificate - Worldview And Apologetic Studies
Boyce College
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