Leah Wilde
Questa
Summary
A dynamic professional with a proven track record at Wild Earth Llama Adventures, I excel in multitasking and organization, ensuring exceptional customer service. Leveraging skills in guest engagement and upselling techniques, I significantly enhance dining experiences and sales. My warm demeanor and team collaboration have consistently improved operational efficiency and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Expedition Coordinator/Owner
Wild Earth Llama Adventures
03.1994 - 11.2020
- Managed all daily operations. Including: Verbally taking reservations daily for 1-5 day wilderness treks.
- Shopping, prepping, planning and packing food for wilderness trips.
- Pos sales.
- Insured the highest level of customer satisfaction for almost 30 years.
Certified Massage Therapist
Self Employed
05.1996 - 07.2016
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created marketing advertisements to increase awareness of services and boost sales.
- Consistently adhered to industry best practices and maintained a clean, sanitary work environment to ensure client safety and comfort.
Wait Staff Member
Bravo
03.2004 - 03.2006
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
Wait Staff Member
La Luna Restaurant
01.2000 - 04.2001
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Hostess Manager
Freds Place
09.1997 - 09.1998
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Hostess
The Chili Connection
06.1993 - 04.1994
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Wait Staff Member
Freds Place
05.1992 - 03.1993
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Education
No Degree - Massage Therapy
Jay Sheerers Academy
Santa Fe, NM06-1996
Skills
- Multitasking and organization
- Exceptional customer service
- Hostess support
- Warm and friendly
- Team player
- Upselling techniques
- Cash handling
- Guest engagement
Timeline
Wait Staff Member
Bravo
03.2004 - 03.2006
Wait Staff Member
La Luna Restaurant
01.2000 - 04.2001
Hostess Manager
Freds Place
09.1997 - 09.1998
Certified Massage Therapist
Self Employed
05.1996 - 07.2016
Expedition Coordinator/Owner
Wild Earth Llama Adventures
03.1994 - 11.2020
Hostess
The Chili Connection
06.1993 - 04.1994
Wait Staff Member
Freds Place
05.1992 - 03.1993
No Degree - Massage Therapy
Jay Sheerers Academy
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