Leah Williams
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
8
8
years of professional experience
Work History
Cleaner Helper
Sanitation Department
02.2022 - 06.2022
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
Day Care Provider
Justice For Children's Day Care
05.2015 - 07.2017
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Met with parents about daily activities, positive developments, and issues.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Utilized positive reinforcement techniques to encourage good behavior.
- Read stories, sang songs and facilitated creative play.
Customer Service Representative
Walmart
04.2014 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
John Bowne High School
Flushing, NY06.1991
Skills
- Early Childhood Development
- Activities Planning
- Social and Academic Development
- Infant Care
- Care Planning
- Social Development
- Meal Preparation
- Activity Planning
- Child Supervision
- Field Trip Planning
Timeline
Cleaner Helper
Sanitation Department
02.2022 - 06.2022
Day Care Provider
Justice For Children's Day Care
05.2015 - 07.2017
Customer Service Representative
Walmart
04.2014 - 03.2015
High School Diploma -
John Bowne High School
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