Summary
Overview
Work History
Education
Skills
Timeline
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Leah Winkler

McMinnville,OR

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure medical office position.

Overview

24
24
years of professional experience

Work History

Customer Service Desk Associate

Lowes Home Improvement
06.2008 - 10.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Trained staff on operating procedures and company services.
  • Multi-line phone system and intercom system

Unit Secretary

Rogue Valley Medical Center
04.2007 - 04.2008
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Organized paperwork such as charts and reports for office and patient needs. Entered information, labs, orders and results into EMR.
  • Maintained rapport with physicians, nurses, and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.

Health Assistant II

Jackson County Health And Human Services
10.1999 - 12.2006
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Engaged with patients to provide critical information and referrals to community resources
  • Entered information into EMR

Education

Medical Office Management

Trend Business College
Medford, OR
1994

Medical Assistant

Mid-State College
Modesto
1975

Skills

  • Professionalism
  • Office Equipment Operation
  • Patient Confidentiality
  • Interpersonal Skills
  • Patient Registration
  • Medical Terminology
  • HIPAA Compliance
  • Computer Proficiency
  • Customer Service
  • Analytical Skills
  • Multitasking Abilities
  • Telephone Etiquette
  • Scheduling Appointments
  • Checking in Patients
  • Payment Processing
  • Reviewing Patient Information
  • Patient Interviews
  • Gathering Information From Patients
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Caring and Empathetic
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Payment Collection
  • Multi-Line Telephone Systems

Timeline

Customer Service Desk Associate

Lowes Home Improvement
06.2008 - 10.2023

Unit Secretary

Rogue Valley Medical Center
04.2007 - 04.2008

Health Assistant II

Jackson County Health And Human Services
10.1999 - 12.2006

Medical Office Management

Trend Business College

Medical Assistant

Mid-State College

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Leah Winkler