Dedicated professional with a background in customer service and sales, recognized for securing multi-million dollar contracts. Proficient in cultivating customer relationships and discerning client needs. Demonstrates excellence in tackling complex challenges, along with strong communication and interpersonal abilities, to deliver exceptional customer service and enhance customer loyalty.
Drove multi-million dollar contract sales by negotiating prices and service agreements, contributing to event marketing, and maintaining market knowledge. Built strong customer relationships to promote business growth, gained trust through professional authenticity, and managed the full sales cycle from lead generation to closure. Resolved customer complaints through negotiation, monitored post-sale service, and identified new opportunities via data base, networking and referrals. Assisted customers with product selection, converting casual shoppers into loyal clients through effective communication and support, while regularly reviewing services to expand sales.
Oversaw the timely collection and reconciliation of dues in line with landlord and resident regulations, completing all accounts payable and receivable tasks for the building. Welcomed potential tenants by showcasing available units and conducting property tours. Organized and maintained original CIC and renewal documents in both digital and physical formats for the property management office, handling share owner certificate transfers and the necessary paperwork for completion.
Monitored construction and maintenance projects, updating relevant parties on progress, delays, and schedule adjustments. Addressed tenant complaints efficiently by coordinating repairs and support services. Verified applicants' income, assets, and expenses while maintaining tracking records. Collaborated with janitorial and engineering teams for property maintenance and secured vendor contracts. Oversaw tenant conduct and took corrective actions as needed, working with legal counsel to resolve disputes.
Communicated effectively with owners, residents, and on-site staff. Completed annual HOA calculations using housing database software and enforced policies to uphold property standards. Maintained detailed records of HOA payments and their due dates, developed annual budgets and forecasts, and created sales and marketing strategies. Generated leads for sales and rentals through marketing initiatives and organized special events such as lotteries and project tours.
Conducted regular inspections of properties for damage and monitored financial transactions, providing accurate and timely reports. Offered 24-hour emergency support for tenant issues and ensured compliance with local, state, and federal regulations. Built a professional network by engaging with industry and government organizations and analyzed operational data to assess ROI, identifying trends and recommending adjustments. Addressed Common Area Maintenance (CAM) inquiries as needed.
Oversaw the logistical aspects of event planning, including booking and sales.
Increased customer service ratings significantly through personable service.
Conceived innovative themes for events and organized related activities to engage participants.
Produced comprehensive timelines and budgets to ensure all deadlines were met.
Developed concept plans for major corporate meetings and events.
Conducted thorough interviews, selected, trained, and supervised staff effectively.
Fostered a positive atmosphere and consistently aimed to provide exceptional food and service for each customer.
Reconciled cash and credit card transactions to ensure accurate record-keeping.
Assisted in creating and implementing new menus to provide a variety of options for customers.
Monitored daily sales transactions and invoices for precise financial reporting.
Addressed escalated customer issues promptly to ensure satisfaction and promote long-term loyalty.
Managed staff schedules to ensure adequate coverage for all shifts.
Oversaw food preparation and enforced safety protocols.
Minimized health risks by consistently preparing beverage items, creating cleaning schedules, restocking supplies, and sanitizing equipment in compliance with health department regulations.
Quickly resolved issues using active listening, conflict resolution, and strong communication skills. Managed the concierge desk to provide visitors with relevant information and offered friendly, efficient service, handling challenges smoothly. Oversaw daily operations, proactively addressing inefficiencies while responding promptly and professionally to customer inquiries via phone, email, and in-person. Greeted guests warmly, provided directions to key clinics, and maintained professionalism and discretion with patient records. Volunteered for special projects and assisted coworkers daily. Efficiently completed documentation, sought improvements in operations and communication, and built strong customer relationships by exceeding expectations. Acted as a liaison between clients and vendors, managed correspondence, and identified process improvements for better accuracy and service quality.
Marketing Specialist promoted new broker concierge service for dealership. Created marketing collateral, introduced new concept to the corporate human resource market. Managed the retail boutique and operations of cashier service. Managed all financial payment transactions. Maintained inventory for retail boutique. Demonstrated high level customer service for luxury brand client base to drive loyalty and customer retention. Drove customer service ratings to their highest historically within 6 months. Coordinated and represented Mercedes Benz luxury brand at expos around the Minneapolis region.
Outreach, direct sales, cold calling, customer service, renewing contracts, client meetings, Interview viable candidates, collaborating with internal team to complete the sales process. Built strong customer retention and loyalty.
Front of the house operations. prepping the restaurant, managing staff and pre-shift meetings, meeting the desires of the customers, customizing customer requests for special events, developed intuitive ability to create personalized guest experience. Developed customer retention and loyalty through high level customer service.