Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
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Leah Wittus

Summary

Dynamic project manager with a proven track record at ModMed Inc., excelling in cross-functional team leadership and risk mitigation. Expert in budgeting and resource allocation, I drive successful EHR software implementations, enhancing user adoption and satisfaction. Passionate about process improvement, I empower teams to achieve strategic goals and deliver impactful results.

Overview

5
5
years of professional experience

Work History

STRAT + PROJECT MANAGER

MODMED INC.
07.2023 - Current
  • Lead and oversee the planning, execution, and implementation of large-scale EHR software projects within healthcare organizations, ensuring alignment with strategic goals, timelines, and budgetary constraints.
  • Develop comprehensive project plans, defining scope, objectives, deliverables, milestones, and resource requirements, in collaboration with stakeholders and cross-functional teams.
  • Coordinate project activities, tasks, and dependencies, assigning responsibilities, tracking progress, and mitigating risks to ensure project milestones are achieved on time and within budget.
  • Facilitate communication and collaboration among project team members, stakeholders, vendors, and external partners, ensuring clarity of roles, expectations, and deliverables throughout the project lifecycle.
  • Conduct regular project status meetings, reporting on progress, issues, and risks, and facilitating problem-solving and decision-making to keep projects on track and stakeholders informed.
  • Manage project scope and change requests, assessing impact, and implementing appropriate change control processes to minimize disruptions and ensure alignment with project objectives.
  • Serve as a liaison between the project team and senior leadership, providing regular updates, insights, and recommendations to support informed decision-making and drive organizational success.

TRAINING CONSULTANT LEVEL II & I

MODMED INC.
05.2022 - 07.2023
  • Conduct comprehensive training sessions for healthcare professionals on the functionalities and utilization of EHR software, ensuring understanding and proficiency among users.
  • Develop customized training plans and materials tailored to the specific needs and workflows of healthcare organizations, optimizing the adoption and integration of EHR systems.
  • Provide ongoing support and guidance to users, addressing questions, troubleshooting issues, and offering solutions to maximize efficiency and effectiveness.
  • Collaborate with cross-functional teams including IT, implementation specialists, and end-users to identify training requirements, refine processes, and enhance user experience.
  • Stay updated on industry trends, software updates, and regulatory requirements to continuously improve training programs and ensure compliance with standards.
  • Contribute to the development of training materials, documentation, and online resources to support self-paced learning and ongoing skill development for users.

SOFTWARE SUPPORT SPECIALIST II & I

MODMED INC.
06.2020 - 05.2022
  • Provide prompt and courteous technical support to users experiencing issues with EHR software via phone, email, or ticketing system, ensuring timely resolution and minimizing downtime.
  • Troubleshoot software-related problems reported by users, utilizing knowledge base resources, system logs, and diagnostic tools to identify root causes and implement effective solutions.
  • Document all support interactions, including issue descriptions, troubleshooting steps, and resolution outcomes, in accordance with established procedures and service level agreements (SLAs).
  • Communicate technical information and instructions clearly and effectively to users with varying levels of technical expertise, facilitating their understanding and empowering them to resolve common issues independently.
  • Collaborate with cross-functional teams including software development, quality assurance, and implementation specialists to escalate system issues, advocate for user needs, and contribute to product improvements.
  • Provide remote assistance and guidance to users during system upgrades, data migrations, and other system maintenance activities, ensuring minimal disruption to operations and data integrity.

Education

MARKETING & COMMUNICATIONS -

FLORIDA STATE UNIVERSITY
06.2015

Skills

  • Cross-Functional Team Leadership
  • Timeline and milestone management
  • Process Improvement
  • Stakeholder communication
  • Risk Mitigation & Problem Solving
  • Budgeting & Resource Allocation

Affiliations

  • Modernizing Medicine Women in Technology
  • American Marketing Association
  • Amnesty International

Timeline

STRAT + PROJECT MANAGER

MODMED INC.
07.2023 - Current

TRAINING CONSULTANT LEVEL II & I

MODMED INC.
05.2022 - 07.2023

SOFTWARE SUPPORT SPECIALIST II & I

MODMED INC.
06.2020 - 05.2022

MARKETING & COMMUNICATIONS -

FLORIDA STATE UNIVERSITY

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Leah Wittus