Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leah Wooten

Midland,TX

Summary

Dynamic Certified Pharmacy Technician with extensive experience at H-E-B, recognized for enhancing patient care through precise medication dispensing and exceptional customer service. Proven ability in insurance billing and workflow optimization, fostering team collaboration to streamline operations and improve patient outcomes. Committed to maintaining compliance with HIPAA regulations and ensuring medication safety.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

H-E-B
10.2021 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Facilitated effective communication by addressing inquiries from callers, including customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

Lead IV Pharmacy Technician

Texas Oncology Cancer Center
08.2020 - 10.2021
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Counted, measured, and compounded medications following standard procedures.

Lead Certified Pharmacy Technician

CVS Pharmacy
08.2017 - 01.2021
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Oversaw daily opening and closing operations for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Partnered with pharmacies to mitigate issues surrounding product expiration.

Lead Certified Pharmacy Technician

Walgreen's Pharmacy
04.2013 - 11.2016
  • Facilitated communication among healthcare professionals to ensure smooth patient care transitions.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Collaborated with physicians and insurance representatives to expedite prescription discrepancy resolutions.
  • Ensured precise packaging and labeling of prescriptions, confirming dosage accuracy and refill guidelines.
  • Educated new pharmacy technicians on standard procedures and best practices, guaranteeing consistent service excellence.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Oversaw daily prescription verification and filling exceeding Number in a high-volume Type pharmacy setting.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Ensured compliance with drug storage protocols.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Verified accuracy of customer and insurance data.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Resolved third-party billing, computer system and customer service issues.

Education

Associates - Biology

Midland College
Midland, Texas, TX

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Workflow optimization
  • Pharmacist support
  • Prescription interpretation
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance verification
  • Advanced math skills
  • Pharmacy law compliance
  • Aseptic techniques
  • Inventory management
  • Compounding techniques
  • Regulatory compliance
  • HIPAA
  • Updating medication histories
  • Staff development
  • Drug inventory control
  • New hire onboarding
  • Sterile technique
  • Dosage form preparation
  • Prescription verification
  • Prescription management
  • Intravenous admixture preparation
  • Pharmacology expertise
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Verbal and written communication
  • Medication preparation
  • Record keeping
  • Drug classification
  • Billing and coding
  • Quality assurance and control
  • Prescription labeling
  • Medication safety protocols
  • FDA compliance
  • Troubleshooting malfunctioning equipment
  • Patient paperwork
  • Refill requests
  • Insurance confirmation
  • Stocking medications
  • Drug security
  • Pharmacy operations
  • FDA and HIPAA compliance
  • Proper labeling procedures
  • Point of sale systems proficiency
  • Proper labeling
  • Medication storage
  • Answering customer questions
  • Supply restocking
  • Healthcare regulations
  • Processing payments
  • Receiving incoming supplies
  • Prescription filling
  • Medicare and medicaid process
  • Medication therapy management
  • FDA drug safety guidelines
  • OTC recommendations
  • Pharmacology
  • Billing support
  • Supporting pharmacy operations
  • Attendance oversight
  • Certified pharmacy technician (cpht)
  • Prioritization and organization
  • Cash register operations
  • Relationship building
  • Insurance processing

Certification

Texas State Board of Pharmacy

Certified Pharmacy Technician • Aug 2014 - Present

Certified Pharmacy Technician (CPhT)

Pharmacy Technician Certification Board (PTCB)

Issued Aug 2014

Credential ID 10058686

Timeline

Certified Pharmacy Technician

H-E-B
10.2021 - Current

Lead IV Pharmacy Technician

Texas Oncology Cancer Center
08.2020 - 10.2021

Lead Certified Pharmacy Technician

CVS Pharmacy
08.2017 - 01.2021

Lead Certified Pharmacy Technician

Walgreen's Pharmacy
04.2013 - 11.2016

Associates - Biology

Midland College

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