LEAH WRIGHT

Experienced administrative leader skilled in operations management, process improvement, and team leadership. Expert in data analysis for operational efficiency and strategic solutions. Collaborative communicator with strong leadership abilities in team management and compliance. Proficient in generating reports and dashboards to support decision-making.

• Compliance and Regulatory Standards: Extensive experience in ensuring compliance with industry standards and regulations, demonstrated by the meticulous review of over 5,000 records of agent contracts.
• Training and Development: Led training initiatives and communicated updated processes and procedures based on findings of inaccuracies, showcasing attention to detail and commitment to continuous improvement.
• Team Leadership and Management: Strong ability to manage teams, oversee compliance, and ensure adherence to regulatory standards. Effectively liaised with team leads, departments, State Brokers, agents, and partners.

• Pioneered new roles, including Contract Compliance Lead, driving departmental growth.
• Authored SOPs for multiple departments, ensuring standardized procedures.
• Identified and addressed operational gaps, ensuring compliance and efficiency.

Available upon request.