LEAH WYATT
Bolingbrook,IL
Summary
Dedicated technology professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Customer Success Manager
sales-i
02.2022 - Current
- Managed and cultivated relationships with 75 Business Intelligence/CRM SaaS software accounts in the manufacturing and distribution industry
- Served as a trusted advisor by building strong, long-term relationships through consistent check ins and cadence calls to mitigate churn
- Worked closely with the Delivery Team in the onboarding and training of new SMB clients
- Acted as a liaison between the customer and sales-i’s Training, Support, Finance and Data Teams
- Met with customers via Zoom, phone, or in person to complete monthly consultation calls and QBRs
- Addressed competitive threats
- Drove user adoption through scheduling trainings and live learning webinars
- Managed and negotiated software contract renewals, upsold additional software user seats, training services and data upgrades.
Client Success Manager
Snap Finance
09.2019 - 02.2022
- Achieved visit, activation, and lease/loan volume targets from 150 plus (Enterprise and SMB) merchants within Midwest territory
- Served as a trusted adviser with a focus on growth and long-term Merchant relationships
- Completed onboarding and delivered training sessions on Snap’s web-based merchant portal
- Drove user adoption through coaching and incentives
- Occasionally served as lead CSM; training and developing new hires through ride-along and virtual learning
- Collaborated with cross-functional teams and other key stakeholders (sales, sales operations, marketing, and training
- Designed, organized, and conducted Quarterly Business Reviews to continually report progress, provide key insights, and set goals.
Area Account Manager
Silvon Software
12.2017 - 03.2019
- Maintenance and cultivation of customers who own Silvon’s Stratum Enterprise Business Intelligence solution, which helps manufacturers and distributors gain greater visibility into key performance areas of their business
- Enterprise and SMB
- Responsible for managing 40 named accounts within the Midwest, North and Southeastern United States; On-Premise, SaaS; Hosted using Azure
- Managed annual maintenance and managed services agreement renewals, up-sell product modules and professional services projects
- Acted as a liaison between the client, internal technical support, and professional services to resolve problems and drive completion of projects
- Facilitated and conducted QBR’s
Senior Sales Manager
celum GmbH
04.2015 - 11.2017
- Accountable for driving software sales and revenue growth throughout North America through the solicitation of Enterprise Product Media Management, social media Management and Digital Asset Management solutions; SaaS, On-Premise or Hosted using AWS
- Enterprise and SMB
- Interfaced with potential clients to evaluate needs, identify applicable solutions, promote value-add of celum’s solutions, deliver high-impact sales presentations, negotiate agreements and secure sales
- Coordinated post- sales implementation process, including installation, seamless integration with existing applications and professional services/ training
- Procured partnerships with local integration and implementation providers and fostered those relationships.
Business Development Manager
Systat Software, INC.
01.2011 - 04.2015
- Managed all facets of sales for Systat’s line of comprehensive, statistical analysis software packages (on premise), calling on a diverse client base of commercial companies, nonprofits, government agencies and academic/higher education institutions
- Accountable for the execution of all inbound/outbound product and training sales functions, to secure new business leads from trial software downloads, cold-calling, release upgrades and maintenance agreement renewals.
Senior Account Manager- Professional Services
Compuware Corporation
04.2007 - 12.2010
- Senior account/talent management capacity within the Professional Services division, with full accountability for fostering and maintaining positive, ongoing relationships with ten key, Fortune 500 (Enterprise) accounts throughout the Chicagoland area
- Provided leadership and direction to a team of 22 Compuware consultants, working on location at various client sites; recruited, interviewed, hired, and developed staff; regularly evaluated employee performance levels, identifying areas in need of improvement, and implementing corrective measures when necessary
- Called on C-Level IT decision-makers to aggressively promote and secure the sale of the organization’s core offerings (project-based consulting and managed services).
Account Manager
Interest.com
01.2004 - 03.2007
- Promoted and solicited the sale of advertising space on company’s consumer mortgage web site to diverse organizations within the financial services industry.
Inside Sales Representative
Computer Curriculum Corporation (Simon & Schuster/ Viacom)
02.1994 - 12.1999
- Responsible for promoting educational software solutions and training support to school districts in Midwest territory
- Ascertained customer needs and closed sales
- Worked with territory managers to qualify leads and resolve customer issues
- Cold called into K-12 academic institutions within assigned territory at the district level
- Managed 12 existing client relationships, up sold those accounts by expanding the number of licenses sold and selling additional maintenance and consulting and coordinating those efforts
- Conducted software demonstrations at national education trade shows.
Education
Bachelor of Arts in Communication -
DEPAUL UNIVERSITY
Chicago, Illinois01.1992
Skills
- Business Development
- Customer Success
- Project Management
- Start Up
- Contract Negotiation
- Strategic Planning
- Client Relations
- Customer Service
- Microsoft Office Suite
- Microsoft Project
- PowerPoint
- Salesforcecom
- HubSpot
Timeline
Customer Success Manager
sales-i
02.2022 - Current
Client Success Manager
Snap Finance
09.2019 - 02.2022
Area Account Manager
Silvon Software
12.2017 - 03.2019
Senior Sales Manager
celum GmbH
04.2015 - 11.2017
Business Development Manager
Systat Software, INC.
01.2011 - 04.2015
Senior Account Manager- Professional Services
Compuware Corporation
04.2007 - 12.2010
Account Manager
Interest.com
01.2004 - 03.2007
Inside Sales Representative
Computer Curriculum Corporation (Simon & Schuster/ Viacom)
02.1994 - 12.1999
Bachelor of Arts in Communication -
DEPAUL UNIVERSITY
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