Leaha Alvarez
Schertz,TX
Summary
Reliable and upbeat customer service associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
PVH Retail Stores
05.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Housekeeping Attendant
Marriot Hotel
11.2023 - 12.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Administrative Assistant
Fort Irwin
06.2022 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- This was a short term student based internship with the G6 (IT Department) and learned the intricacies of civilian work in the ARMY.
- Managed filing system, entered data and completed other clerical tasks.
Cashier
Del Taco
05.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - English Language And Literature
Barstow Community College
Barstow, CA05.2025
High School Diploma -
Barstow High School
Barstow, CA05.2022
Skills
- Payment Processing
- Business Development
- Inventory Control
- Order Processing
- Sales Training
- Dining Area Maintenance
- Flexible Schedule
- Inventory Tracking
- Multi-Tasking Strength
- Relationship Building
- Excellent People Skills
- Customer Service
Timeline
Housekeeping Attendant
Marriot Hotel
11.2023 - 12.2023
Administrative Assistant
Fort Irwin
06.2022 - 08.2022
Sales Associate
PVH Retail Stores
05.2021 - Current
Cashier
Del Taco
05.2020 - 05.2021
Associate of Arts - English Language And Literature
Barstow Community College
High School Diploma -
Barstow High School
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