Leah'A Collins
Euclid
Summary
Knowledgeable in computer literacy with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerk
United States Post Office
11.2019 - Current
- Manually processed incoming and outgoing mail.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained accurate inventory of postal supplies and equipment.
- Assisted customers with inquiries regarding services and shipping options.
- Ensured adherence to safety protocols during mail handling operations.
- Trained new staff on operational procedures and customer service standards.
- Coordinated with team members to meet daily operational goals consistently.
Customer Retention Agent
United States Post Office
10.2018 - 11.2019
- Enhanced customer retention through strategic engagement initiatives and satisfaction improvements.
- Developed effective training programs for new agents, ensuring best practice adherence.
- Trained team members on retention strategies, boosting overall team performance.
- Resolved complex client issues calmly, prioritizing satisfaction in high-pressure situations.
- Maintained professionalism and high energy when interacting with clients and staff.
Clerk
United States Post Office
01.2018 - 11.2018
- Enhanced customer satisfaction by swiftly handling inquiries and delivering precise information.
- Streamlined mail handling by manually managing incoming and outgoing correspondence efficiently.
- Provided clerical support by executing data entry and overseeing office equipment operations.
- Ensured smooth office operations through timely completion of daily administrative tasks.
Supervisor
Little Caesars
07.2014 - 01.2018
- Enhanced food safety and quality by supervising team operations and compliance.
- Boosted productivity by training and mentoring staff on efficient workflow practices.
- Reduced waste and optimized stock through effective inventory management procedures.
- Improved operational efficiency by monitoring performance metrics and identifying improvement areas.
- Addressed team concerns promptly by facilitating communication between management and staff.
- Increased guest satisfaction scores by leading customer service excellence training sessions.
Education
Bachelor of Science - Computer Software Technology
The University of Arizona Global Campus
Phoenix, AZ05-2026
Skills
- Administrative tasks
- Database management
- Information security
- Confidentiality
- Verbal and writing communication
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Microsoft office
- Teamwork and collaboration
Certification
- IC3 Digital Literacy (2014)
Timeline
Clerk
United States Post Office
11.2019 - Current
Customer Retention Agent
United States Post Office
10.2018 - 11.2019
Clerk
United States Post Office
01.2018 - 11.2018
Supervisor
Little Caesars
07.2014 - 01.2018
Bachelor of Science - Computer Software Technology
The University of Arizona Global Campus