Leahana Burkhart
Marysville ,Ohio
Summary
Dedicated professional with a strong background in both healthcare and customer service, notably at Bluebird Retirement Community. Expertise in compassionate caregiving and customer assistance, enhancing patient satisfaction and loyalty. Demonstrated ability to improve operational efficiency through effective team collaboration and time management skills. Achieved a significant increase in resident well-being and safety.
Overview
2023
2023
years of professional experience
Work History
Resident Aide
Bluebird Retirement Community
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Improved resident satisfaction by providing compassionate and attentive care.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
Cashier
Walmart
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Home Health Aide
First Light Home Care
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Cashier
Buffalo Wild Wings
01.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Marysville HighSchool
Marysville, OH05.2023
Skills
- Assisted living experience
- Elderly care
- Compassionate caregiving
- Dementia care
- Customer service
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
Timeline
Cashier
Buffalo Wild Wings
01.2021 - 01.2023
Resident Aide
Bluebird Retirement Community
Cashier
Walmart
Home Health Aide
First Light Home Care
High School Diploma -
Marysville HighSchool
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