Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeahAnn Burros

Bloomington,MN

Summary

Proven leader with extensive experience at Starbucks, adept in team leadership and coaching, and excelling in customer relations. Enhanced store performance through effective problem-solving and multitasking, significantly improving customer satisfaction. Skilled in recruitment and performance reviews, driving employee growth and operational efficiency.

Overview

9
9
years of professional experience

Work History

Store Manager

Starbucks
02.2023 - Current
  • Coached employees in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Store Manager

Starbucks
05.2022 - 02.2023
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Supervisor

Starbucks
11.2017 - 05.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

Administrative Assistant

First Equity
02.2016 - 09.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Associate of Applied Science - Game Design And Animation

Minneapolis Media Institute
Minneapolis, MN
05.2013

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Recruitment and hiring
  • Employee Scheduling
  • Policies and Procedures
  • Relationship building and management

Timeline

Store Manager

Starbucks
02.2023 - Current

Assistant Store Manager

Starbucks
05.2022 - 02.2023

Supervisor

Starbucks
11.2017 - 05.2022

Administrative Assistant

First Equity
02.2016 - 09.2018

Associate of Applied Science - Game Design And Animation

Minneapolis Media Institute

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LeahAnn Burros