Leah Ann Propst
Sr. Leadership & Programs Manager
Elberta,AL
Summary
To obtain a position that will enable me to utilize my strong strong people skills, organizational abilities, educational background, and business experience. Skilled data and research individual. Proficient in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Adept individual with more than 5 years working as Manager, revenue-generating $500,000 less than 6 months to the business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Motivated program manager with demonstrated knowledge, best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 10 years of experience in field and ready to take on challenging, growth-oriented role with your company. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Good mediation and consensus abilities. Determined and experienced in mentoring challenging team members to meet and exceed company goals to enhance productivity by using forward-thinking leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Manager
Lewis Roofing, LLC
Robertsdale, AL
06.2021 - Current
- Maintaining and project management
- State coordinator for Strength Alabama Homes.
- Identified program obstacles and communicated possible impacts to team.
- Devised creative solutions to critical customer and user needs.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Developed and maintained logistics workflows, procedures and reports.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Coached team members on productivity strategies to accomplish challenging goals.
Account Manager
Ben Murphy Company, Inc
Foley, AL
07.2020 - 04.2021
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Social Media Manager & Content Editor, Adoption Coordinator
Baldwin County Animal Shelter
Summerdale, AL
01.2020 - 07.2020
- Skills included working with citizens and rescue groups to place animals in a suitable forever home
- Market animals via social media and bring awareness to the shelter.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
IT Service Delivery Coordinator/Sales & Marketing Coordinator
Business Information Solutions, Inc
Robertsdale, AL
01.2019 - 01.2020
- Skills included information technology
- Customer service relations and organizing sales and marketing events.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Managed delivery schedules by communicating with both suppliers and customers.
Cis Customer Service Representative
Baldwin County Commission
Robertsdale, AL
01.2016 - 01.2017
- Skills include data entry network rebooting online website help desk processing work orders for county departments, high call volume serving citizens within Baldwin County Probate court, Solid waste,
- Highway,
- Sheriff, Commissioner's office as well as state and municipality assistance.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
High School Diploma - Business Management
J. M. Tate Senior High School
Cantonment, FL 05.2009 - 05.2009
Skills
Office Coordinatorundefined
Certification
Diploma in Operations Management
Certificates
Transformational Leadership - 2021
Introduction to Conflict Management and Negotiation - 2022
Timeline
Program Manager
Lewis Roofing, LLC
06.2021 - Current
Diploma in Operations Management
12-2020
Account Manager
Ben Murphy Company, Inc
07.2020 - 04.2021
Social Media Manager & Content Editor, Adoption Coordinator
Baldwin County Animal Shelter
01.2020 - 07.2020
IT Service Delivery Coordinator/Sales & Marketing Coordinator
Business Information Solutions, Inc
01.2019 - 01.2020
Cis Customer Service Representative
Baldwin County Commission
01.2016 - 01.2017
High School Diploma - Business Management
J. M. Tate Senior High School
05.2009 - 05.2009
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