Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Cashier

Leah Ann Van Dyne Comis

Las Vegas,NV

Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Work History

Cashier

Smith's Market Place
9710 W Skye Canyon Park Las Vegas NV
07.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Customer Service Representative

ITM-Group Of Institutions
Coshocton, OH
01.2021 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.

Rideshare Driver

Uber/Lyft
Las Vegas, NV
05.2017 - 01.2018
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Enhanced customer service by providing prompt and courteous transportation to passengers.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Responded to passenger concerns and complaints politely and professionally.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Education

Associate Of Applied Science - Veterinary Technology

Pima Medical Institute
Las Vegas, NV
05.2010

Associate Of Applied Arts - Business Administration And Management

Northwest Career College
Las Vegas, NV
06.1997

Associate Of Applied Arts - Early Childhood Education

College of The Sequoias
Visalia, CA
06.1987

Skills

  • Drawer Balancing
  • Customer Service
  • Cash Handling
  • Product Recommendations
  • Cash Register Operation
  • Payment Collection
  • Returns Processing
  • Customer Assistance
  • Payment Processing
  • POS Systems
  • ID Verification
  • Loyalty Program Promotion
  • Customer Relations
  • Cleaning and Sanitizing
  • Product Knowledge
  • Conflict Resolution
  • Liquor Regulations and Compliance
  • Refunds and Exchanges
  • Telephone Etiquette
  • Reliability and Punctuality
  • Customer Service Excellence
  • Fraud Prevention Awareness
  • Decision Making Aptitude
  • Promotions and Discounts Understanding
  • Sales Techniques Mastery
  • Basic Math Competence
  • Professionalism and Courtesy
  • Effective Communication
  • Upselling Techniques
  • Computer Literacy
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Coin and Currency Counting
  • Reliable and Responsible
  • Till Counting
  • Total Sales Reconciliation
  • Drawer Management
  • Product Scanning
  • Retail Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“What I believe” is a process rather than a finality. Finalities are for gods and government, not for the human intellect.
Emma Goldman

Timeline

Cashier

Smith's Market Place
07.2022 - Current

Customer Service Representative

ITM-Group Of Institutions
01.2021 - 01.2022

Rideshare Driver

Uber/Lyft
05.2017 - 01.2018

Associate Of Applied Science - Veterinary Technology

Pima Medical Institute

Associate Of Applied Arts - Business Administration And Management

Northwest Career College

Associate Of Applied Arts - Early Childhood Education

College of The Sequoias

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Leah Ann Van Dyne Comis