Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Work History
Cashier
Smith's Market Place
Las Vegas, NV
07.2022 - Current
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Worked effectively in fast-paced environments.
Passionate about learning and committed to continual improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.
Proven ability to learn quickly and adapt to new situations.
Cultivated interpersonal skills by building positive relationships with others.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
ITM-Group Of Institutions
01.2021 - 01.2022
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Trained new personnel regarding company operations, policies and services.
Rideshare Driver
Uber/Lyft
05.2017 - 01.2018
Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
Enhanced customer service by providing prompt and courteous transportation to passengers.
Boosted earnings through efficient route planning and strategic scheduling of rides.
Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Followed company guidelines and policies when interacting with passengers.
Assisted passengers with loading and unloading luggage for enhanced customer care.
Responded to passenger concerns and complaints politely and professionally.
Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Education
Associate Of Applied Science - Veterinary Technology
Pima Medical Institute
Las Vegas, NV
05.2010
Associate Of Applied Arts - Business Administration And Management
Northwest Career College
Las Vegas, NV
06.1997
Associate Of Applied Arts - Early Childhood Education
College of The Sequoias
Visalia, CA
06.1987
Skills
Drawer Balancing
Customer Service
Cash Handling
Product Recommendations
Cash Register Operation
Payment Collection
Returns Processing
Customer Assistance
Payment Processing
POS Systems
ID Verification
Loyalty Program Promotion
Customer Relations
Cleaning and Sanitizing
Product Knowledge
Conflict Resolution
Liquor Regulations and Compliance
Refunds and Exchanges
Telephone Etiquette
Reliability and Punctuality
Customer Service Excellence
Fraud Prevention Awareness
Decision Making Aptitude
Promotions and Discounts Understanding
Sales Techniques Mastery
Basic Math Competence
Professionalism and Courtesy
Effective Communication
Upselling Techniques
Computer Literacy
Adaptability and Flexibility
Teamwork and Collaboration
Coin and Currency Counting
Reliable and Responsible
Till Counting
Total Sales Reconciliation
Drawer Management
Product Scanning
Retail Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“What I believe” is a process rather than a finality. Finalities are for gods and government, not for the human intellect.
Emma Goldman
Timeline
Cashier
Smith's Market Place
07.2022 - Current
Customer Service Representative
ITM-Group Of Institutions
01.2021 - 01.2022
Rideshare Driver
Uber/Lyft
05.2017 - 01.2018
Associate Of Applied Science - Veterinary Technology
Pima Medical Institute
Associate Of Applied Arts - Business Administration And Management
Northwest Career College
Associate Of Applied Arts - Early Childhood Education
Customer Service Staff Member at Publix Super Market At West Cobb Market PlaceCustomer Service Staff Member at Publix Super Market At West Cobb Market Place
