Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Leah Daane

Waukesha,WI

Summary

Dedicated administrative professional with long-term successful experience in small business office setting for family business. Hardworking team player with positive and professional attitude with expertise in completing various clerical tasks and offering administrative and customer service support with detail, organization, and excellent oral and written communication. Responsible, punctual and productive- not requiring supervision to maintain motivation and excellence. Strength and motivation lies in supporting and serving coworkers and clients through integrity-driven customer service.

Overview

19
19
years of professional experience

Work History

Customer Service Representative (Seasonal)

VF Corporation
09.2023 - 03.2024
  • Responded to high-volume of customer requests via phone, email and chat, for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while promptly offering resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Navigated multiple software systems simultaneously while maintaining organization and detailed work amidst interruption.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Office Manager/Administrative Lead

J&D Shop Systems, Inc. Dba Cousins Subs
03.2005 - 12.2021
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between owner and upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Conducted human resources tasks such as updating employee files, onboarding of new employees, and processing payroll.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer and employee relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

High School Diploma -

Brookfield Central High School
Brookfield

Skills

Administrative Support

Computer Skills

Data Entry

Customer Service

Time Management

Customer and client relations

Filing

Critical Thinking

Hobbies

I enjoy hiking trails all over Southeast WI, boating and watersports with my family on Okauchee lake, and working with horses.

Timeline

Customer Service Representative (Seasonal)

VF Corporation
09.2023 - 03.2024

Office Manager/Administrative Lead

J&D Shop Systems, Inc. Dba Cousins Subs
03.2005 - 12.2021

High School Diploma -

Brookfield Central High School

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Leah Daane