Leah J. Hudnall
Batavia
Summary
Dynamic Office Administrator at Three Waters Recovery with a proven track record in customer service excellence and records management. Adept at enhancing office efficiency and fostering team collaboration, I successfully streamlined appointment scheduling and improved patient interactions, ensuring a welcoming environment for all. Passionate about supporting organizational goals and enhancing client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrator
Three Waters Recovery
Cincinnati
01.2024 - Current
- Managed office communications and scheduled appointments for staff and clients.
- Provided customer service support by addressing inquiries and resolving issues promptly.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Greeted patients and managed front desk operations efficiently.
- Handled patient inquiries and provided accurate information promptly.
- Processed insurance claims and verified patient coverage details thoroughly.
- Maintained medical records and ensured data accuracy consistently.
- Checked patients in and out for appointments and collected co-payments.
PTO Volunteer
Willowville Elementary
Batavia
08.2022 - Current
- Collaborates with teachers to support classroom needs and enhance student experiences.
- Works closely with teachers on identifying resources that could enhance learning experiences inside classrooms.
- Coordinates with other volunteers to ensure smooth functioning of various activities during school events.
- Assists with the organization of school-wide events, such as fundraisers and carnivals.
- Chaperones field trips to museums, parks and other area locations.
Substitute Teacher
The Center For Collaborative Solutions
Cincinnati
07.2023 - 01.2024
- Engaged students through interactive lesson plans and activities.
- Implemented daily schedules to maintain classroom structure and routine.
- Monitored student progress and provided feedback on behavior and performance.
- Encouraged positive behavior among students through effective communication techniques.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
Education
High School Diploma -
Milford High School
Ohio01-1999
Some College (No Degree) - Business Administration
University of Cincinnati
Cincinnati, OHSkills
- Customer service excellence
- Records management
- Office software proficiency
- Appointment scheduling
- Team collaboration
- Organizational skills
Certification
- Certified Substitute Teacher State Of Ohio 2023
References
References available upon request.
Timeline
Office Administrator
Three Waters Recovery
01.2024 - Current
Substitute Teacher
The Center For Collaborative Solutions
07.2023 - 01.2024
PTO Volunteer
Willowville Elementary
08.2022 - Current
High School Diploma -
Milford High School
Some College (No Degree) - Business Administration
University of Cincinnati
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