Leahlani C. Chase
Tucson,USA
Summary
Experienced Editor, Knowledgebase and Training Associate, and Quality Assurance Specialist with over 16 years working in diverse backgrounds spanning education, contracting, publishing, technical writing/editing, and insurance industries. Demonstrated success in creating projects that automate processes, track data, implement quality assurance programs, and maintain up-to-date internal and external wikis. Committed to optimizing processes for increased efficiency and contributing to the overall strategic planning and growth of the organization. Known for meticulous attention to detail, exceptional organizational skills, and the ability to simplify and refine complex procedures. Skilled in establishing strong strategic relationships, utilizing interpersonal abilities, and quickly becoming a subject-matter expert in various organizational intricacies.
Overview
16
16
years of professional experience
Work History
Knowledgebase and Training Associate
Jetty
09.2022 - 02.2025
- Progressively and independently created, organized, designed, and published SOPs and FAQs for internal and external usage
- Created, maintained, and updated training modules relaying process steps and changes to team members
- Established, developed, and owned a monthly quality assurance (QA) program to ensure all appropriate processes were followed by the claims team (performed 10 random QAs a person for the Adjusting and Intake teams of 20-24 people)
- Provided constructive feedback to engineering teams on proposed program integrations regarding functionality and design while interfacing with team leads to develop training modules, timelines, and SOPs regarding changes
- Developed and implemented project proposals to enhance efficiency, reduce redundancy and human error, and add automation for team efficacy and improvement
- Created reporting systems to track disputes, errors, and internal and external complaints
- Worked closely with team leads to identify, brainstorm, and fill cross-departmental gaps in process
- Wrote, revised, and maintained all external templates to customers for ease of access, simplicity, fact-checking, and disclaimer language
Independent Contractor
Self-Employed
09.2018 - 09.2022
- Proactively sought out contracts and established long-term working relationships with clients across multiple industries
- Maintained multiple long-term contracts for several years, including ghostwriting two popular YA series for Kindle Digital Publishing
- Advised, coached, and edited non-native ESL application essays for US-based MBA and MFA programs, achieving a success rate of 22% of clients being accepted by their target school, and another 43% reporting acceptance into secondary and tertiary choices
- Organized, transcribed, and advised a legacy civil rights activist creating their memoirs regarding the inheritance of the traumatic legacy left behind by their parents
- Tracked work-related finances, income, and expenses for yearly tax filings
English Teacher
Contractor
04.2012 - 09.2018
- Developed and implemented fun and interactive lesson plans to enhance and reinforce student learnings
- Designed and organized supplementary materials and learning tools to support student progress
- Implemented monthly assessments to help grade and provide feedback for growth and development
- Fostered and maintained positive relationships with students of all ages, boosting their confidence in their language skills
Quality Assurance Editor
Medialab 3D Solutions
01.2011 - 03.2012
- Reviewed designs and marketing materials to ensure alignment with customer style and language requirements
- Provided direct critical feedback to team members on areas that required changes or improvement
- Created, updated, and maintained client style guides per managerial updates and direct client feedback
- Ensured products were completed and approved by the required timeline
- Updated clients and cross-departmental teams regarding delays, issues, questions, and concerns
- Exercised on-the-spot problem solving and direction whenever required
Technical Editor
New Tech
03.2009 - 05.2010
- Reviewed, edited, and formatted engineering reports using U.S
- Army publication guidelines for military leadership review
- Compiled, reviewed, and analyzed data and trends to confirm findings and flag errors for test officer and military personnel review
- Collaborated closely with testing officers to clarify technical jargon, confirm messaging, and summarize results
- Performed data collection services in the field, documenting testing conditions, equipment functionality, and obstacles that hindered test execution
- Crafted daily reports for test officers relaying the data, observations, and context to results for review and dissemination to clients and military personnel
Education
Bachelor of Arts - English and Creative Writing
University of Arizona
Tucson, ArizonaAssociates Degree - General Education
Cochise Community College
Sierra Vista, ArizonaHighschool Diploma - General Education
Buena High School
Sierra Vista, ArizonaSkills
- Content Development
- Training Creation and Facilitation
- Internal and External Wiki Development
- Business Writing
- Editing
- Data Collection
- Data Organization
- Data Analysis
- Data Management
- Research
- Report Creation
- Project Management
- Claims Analysis
- Customer Service
- Problem Solving
- Multi-tasking
- Schedule Coordination
- Quality Assurance Development and Implementation
- System Development
- Process Improvement
- Interpersonal Skills
- Verbal & Written Communication
- Cross-functional Collaboration
- Independent Execution of Tasks
- Efficiency Mapping
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Google Docs
- Google Sheets
- Google Slides
- Google Meet
- Google Calendar
- InDesign
- AutoCAD
- ZenDesk
- Confluence
- Adobe
- Acrobat
- Kindle Digital Publishing
- Tableau
- Snapsheet
- Trello
- Slack
- Zoom
- Pivot Tables
- Retool
- AWS
- Mendex
- Socotra
Timeline
Knowledgebase and Training Associate
Jetty
09.2022 - 02.2025
Independent Contractor
Self-Employed
09.2018 - 09.2022
English Teacher
Contractor
04.2012 - 09.2018
Quality Assurance Editor
Medialab 3D Solutions
01.2011 - 03.2012
Technical Editor
New Tech
03.2009 - 05.2010
Bachelor of Arts - English and Creative Writing
University of Arizona
Associates Degree - General Education
Cochise Community College
Highschool Diploma - General Education
Buena High School
Similar Profiles
Tyneisha Caldwell-BlackTyneisha Caldwell-Black
Recovery Specialist at JettyRecovery Specialist at Jetty
Michael BrunoMichael Bruno
Account Manager, Inside Sales at JettyAccount Manager, Inside Sales at Jetty
Kylie Gauthier, FCASKylie Gauthier, FCAS
Vice President - Financial Products at JettyVice President - Financial Products at Jetty