Hi, I’m
Leah M. Pokraka
Lakebay,WA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Ability to handle multiple projects simultaneously with a high degree of accuracy. Bring a fun energetic energy to the team that encourages positive thinking and a hearty dose of humor!
Overview
15
years of professional experience
1
Certification
Work History
Peninsula Community Federal Credit Union
Branch Manager II
10.2010 - Current
Job overview
- Supervises the day to day operations ensuring all compliance and regulatory practices are being upheld.
- Coaches staff to ensure the Credit Union member service and production goals are achieved
- Actively pursues business development, community involvement, and financial education efforts to cultivate strong relationships in assigned market areas
- Monitors key product/sales within the branch to ensure profitable and sound business practices
- Event planning
- Maintain friendly and professional member interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Exceeded 2021 annual goal by $800k.
- Translate corporate strategy into actionable plans, encouraging team accountability through tools and best practices for service and sales growth, training, and retention.
- Gathered and reviewed member feedback to improve operations.
- Maintained confidentiality of bank records and member information to prevent mishandling of data and potential breaches.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Adapted quickly to new challenges in segment, communication with team members to identify obstacles and implement strategic plans of attack.
- Engaged employees in business processes with positive motivational techniques.
Education
South Kitsap High School
Olympic College
Skills
- Strategic and Timely Decision-Making
- Growth Mindset
- Ability to Overcome Barriers to Execution
- Event Planning
- Multitasking Abilities
- Staff Management and Training
- Cash Handling
- Goals and Performance
- Microsoft Access
- Excellent Member and Vendor Relations
- Attention to Detail
- Team Player
- Risk Management Expertise
- Operations Management
- Financial Advising
- Excellent Time Management Skills
- Clear Verbal and Written Communication Skills
- Regulatory Compliance
- Conflict Resolution
- Strong Interpersonal Skills
- Financial Advising
- Excellent Time Management Skills
- Clear Verbal and Written Communication Skills
- Regulatory Compliance
- Conflict Resolution
- Strong Interpersonal Skills
Accomplishments
Belfair Branch awarded Chamber of Commerce Business of the year for 2021.
Volunteer Experience/Hobbies
- Active player in the USSSA softball community since 2008. I transitioned to coaching Women's Slow pitch softball in 2013. I was awarded USSSA player of the year in 2019. I have been selected to coach the Washington State Women's teams for the last 4 years as they compete against all other states at the Challenge Cup in Viera, Florida.
- T-Ball coach for Key Peninsula Little League.
- Active Trustee for the North Mason Chamber of Commerce. Outgoing Treasurer, completing a 4 year term.
- Finance Committee Board Member for the Hood Canal Salmon Enhancement Group
- Rotarian in the North Mason Rotary Club
- North Mason High School DECA Mentor and Chaperone for statewide competitions.
Certification
Certified Community Development Financial Counselor
Timeline
Branch Manager II
Peninsula Community Federal Credit Union
10.2010 - Current
South Kitsap High School
Olympic College
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