LEAHNA STARR

• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

• Execute record filing system to improve document organization and management.
• Schedule meetings and client appointments
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
• Documented and updated customer records in backoffice to record interactions and facilitate follow-up.

* May 2019 - August 2019 *

• Supported children in play activities, meals and snacks, hygiene and socialization.
• Assisted with light housekeeping duties as well as running errands.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Built positive and nurturing environments to support child social and emotional growth.
• Engaged with children on age-appropriate level.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Monitored schedules to maintain sleeping, eating and school schedules for children.

• Use computers for various applications, such as database management or word processing.
• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.