Leah Renee Singleton
Burlington,United States
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tier 3 Technical Support Representative
ITS
Greensboro, NC
02.2023 - 08.2024
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Decreased call resolution times for Tier 3 support by implementing efficient troubleshooting methods.
- Improved team productivity with thorough documentation of resolved issues for future reference.
- Collaborated closely with cross-functional teams to address recurring system-wide problems, resulting in improved system stability.
Field Technician
CompuCom
Greensboro, NC
11.2021 - 08.2023
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with 40> team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Provided basic end-user troubleshooting and desktop support.
Information Technology Analyst
Computer Troubleshooters
Greensboro, NC
04.2018 - 04.2022
- Enhanced system efficiency by implementing advanced IT solutions and optimizing workflow processes.
- Collaborated with cross-functional teams to develop innovative IT strategies and drive business growth.
- Increased efficiency by automating routine tasks using scripting tools and custom scripts on more than 100 companies.
- Enhanced server performance by optimizing configurations and implementing regular updates.
Education
Bachelor of Science - Electronics Technology
North Carolina A & T State University
Greensboro, NC08.2010
High School Diploma -
Grafton High School
Yorktown, VA08.2000
Skills
- Server maintenance
- Data Recovery
- Remote support tools
- Performance Testing
- Technical Support
- User Support
- TCP/IP
- LAN/WAN
- Wide-area Networks
Certification
CompTia Network +
Comptia Server +
Timeline
Tier 3 Technical Support Representative
ITS
02.2023 - 08.2024
Field Technician
CompuCom
11.2021 - 08.2023
Information Technology Analyst
Computer Troubleshooters
04.2018 - 04.2022
Bachelor of Science - Electronics Technology
North Carolina A & T State University
High School Diploma -
Grafton High School