Leah Ritchey
Raleigh,NC
Summary
Proactive and versatile professional with a strong ability to adapt quickly to new challenges. Developed excellent customer service, multitasking, and problem-solving skills in a fast-paced restaurant environment. Demonstrated ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging expertise in communication, team collaboration, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Parkside
Raleigh, NC
05.2024 - Current
- Demonstrated strong multitasking abilities by managing multiple tables at once, consistently maintaining high service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new employees on restaurant procedures and plating techniques.
Server
Harvey's Bar and Grill
Huntersville, NC
05.2023 - 01.2024
- Resolved difficult customer situations professionally, addressing issues promptly to ensure customer satisfaction and repeat business.
- Accurately managed cash register, handling transactions and tips with attention to detail.
Shift Supervisor
Smoothie King
Huntersville, NC
03.2021 - 02.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Education
Bachelor of Science - Civil Engineering
North Carolina State University
Raleigh, NC12-2026
High School Diploma -
William Amos Hough High School
Cornelius, NC06-2022
Skills
- Team collaboration
- Conflict resolution
- Multitasking
- Communication skills
- Critical thinking
Affiliations
- Deans List: Fall 2022 - Fall 2024
- Alpha Omega Epsilon: Professional Sorority
Certification
- Revit Certified (2022)
- Excel Certified (2022)
- Experience in Python
- Experience in Autocad
Timeline
Server
Parkside
05.2024 - Current
Server
Harvey's Bar and Grill
05.2023 - 01.2024
Shift Supervisor
Smoothie King
03.2021 - 02.2023
Bachelor of Science - Civil Engineering
North Carolina State University
High School Diploma -
William Amos Hough High School