LEAH RUTH BENRIMOJ

Drives Operational Excellence & Product Enhancement: Serves as a Subject Matter Expert (SME) on policies and procedures related to client servicing, new accounts, operations, and risk management, identifying and escalating issues to appropriate channels to inform and drive product/process improvements.

• Ensures Product Performance & Workability: Reviews and approves transactions on Daily Risk Reporting (DRR), demonstrating a keen eye for detail and the ability to detect vulnerabilities in existing processes, directly contributing to risk efficacy.
• Advocates for Operations & Cross-Functional Collaboration: Acts as a vital liaison between clients and all lines of business, including FCC and HRC, effectively translating operational challenges and requirements to cross-functional partners.
• Supports Product Solutions & Emergency Mitigation: Provides high-level support for complicated requests (e.g., DACA, BSA escalations), demonstrating the ability to vet and support ad-hoc operational processes in emergency situations.
• Management & Development: Manages and develops a team of 14 in a centralized environment, fostering a high-performing team focused on operational excellence.

• Streamlined End-User Journey & Efficiency: Created and facilitated a new process and virtual training for division to improve daily reporting efficiency and align with green initiatives, directly impacting operational metrics and user experience.
• Identified Product Enhancements & Mitigated Risk: Managed operational integrity by mitigating risk and branch losses, proactively reviewing and sharing policy and procedural updates to prevent vulnerabilities.
• Influenced Operational Strategy & Planning: Led and developed operational teams on sales, service, and partnerships within other business lines, providing ongoing feedback and direction to continuously improve metrics.
• Enhanced Client Experience: Delivered excellent client experience by providing prompt, accurate, and thoughtful answers/solutions, showcasing a strong understanding of end-user needs.
• Mentorship & Training: Trained and developed new colleagues through the Buddy Mentor Program, contributing to knowledge transfer and operational consistency.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.