Leah V. West
Fife,WA
Summary
Superior professional and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Skilled in auditing existing systems to identify weaknesses and implement corrective actions. Decisive planner with good communication and demonstrated passion for building relationships, process management, and creating an impact across the organization.
Overview
11
11
years of professional experience
Work History
Resident Process Manager
GRE Management
Tacoma, WA
01.2024 - Current
- Monitored process execution against established standards and benchmarks.
- Maintained a comprehensive database of all process documentation, logs, and records.
- Provided leadership in the development of process mapping techniques to optimize performance outcomes and collaborated with cross-functional teams to ensure smooth implementation of changes in the workflow.
- Conducted regular audits to verify compliance with quality control standards.
- Managed projects from initiation through completion by setting goals, timelines, milestones.
- Analyzed business performance data and forecasted business results for upper management.
- Collected rent from tenants to pay maintenance and repair costs and other expenses and implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Community Manager
GRE Management
Tacoma, WA
03.2022 - 01.2024
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required and provided guidance and support to team members in order to facilitate their professional development.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties. Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Processed evictions when necessary in accordance with state laws and procedures.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Tacoma Housing Specialist
Pioneer Human Services Inc.
Tacoma, WA
09.2021 - 03.2022
- Maintenance of property files and records
- Worked within multiple technology systems simultaneously (property management software, hard drives, cloud storage, waitlist database, etc)
- Provided great customer service to tenants
- Conflict resolution and deescalation
- Communicated all problems to Program Manager in a reasonable time frame
- Demonstrated leadership, and promoted professionalism through appearance, attitude and communication skills
- Kept rental office clean, neat, and well organized
- Completed all required documentation for Income Certifications for all of the following programs as applicable based on assigned property: Low Income Housing Tax Credit (LIHTC) Program, WSHFC Bond, Property Tax Exemption and submitted to the Housing Compliance Manager for approval prior to move in
- Processed payments timely and according to policy and procedure
- Properly executed receipts for all monies collected
Realtor Partner II
Commencement Bay Brokers LLC
Tacoma, WA
02.2019 - 12.2020
- Worked with the owner of the company to convert buyer prospects into loyal clients of the team.
- Established and maintained a revolving sales pipeline of 20+ ready, willing, and able buyers to contribute to the team’s bottom line.
- Gave sales presentations to buyer prospects.
- Set up buyer searches and checked searches daily for properties that match the buyers' profile.
- Coordinated home tours with listing agents, sellers, and buyers.
- Assisted the lead broker in contract writing, offer presentation, and offer negotiation.
- Hosted happy hour and client appreciation events for the team’s clients and vendors.
- Maintained the integrity of all vendor and client relationships.
- Provided excellent service and attention to clients and vendors when face-to-face or through phone conversations.
Head of Expansion
Best Choice Realty LLC
Tacoma, WA
07.2016 - 02.2019
- Worked closely with the owner of Best Choice Realty to identify and hire new and experienced real estate brokers, as well as clerical and executive staff for new offices in Tacoma, Sumner and Lynnwood.
- Performed in-person and video interviews with qualified candidates.
- Grew the company from 180 brokers to 300 productive brokers in 2.5 years.
- Trained and groomed King and Snohomish County expansion experts for the company.
- Promoted and advertised company projects and services through video marketing to brokers and customers.
- Created a series of training videos on how to utilize the company’s client relations software.
- Recognized by management for providing exceptional customer service.
- Created agendas and communication materials for team meetings.
Real Estate Transaction Coordinator
Lani Fisher Homes LLC
University Place, WA
02.2015 - 06.2016
Office Administrative Assistant
John L Scott TCN / Real Estate Investment Services
Tacoma, WA
12.2013 - 02.2015
Employment Specialist
REACH Center
Tacoma, WA
09.2013 - 09.2014
Education
Rockwell Institute -
Washington State Real Estate Broker License
Skills
- Yardi Voyager & CRM
- Blue Moon Lease Software
- Asset Recovery, Delinquency & Collections
- Advanced MS Office Suite knowledge
- Sales plan implementation
- Meticulous attention to detail
- Strong interpersonal skills
- Multitasking & prioritization
- Customer relations
- Documentation & reporting
- Planning & coordination
- Administrative support
- Training & development
- Relationship development
Timeline
Resident Process Manager
GRE Management
01.2024 - Current
Community Manager
GRE Management
03.2022 - 01.2024
Tacoma Housing Specialist
Pioneer Human Services Inc.
09.2021 - 03.2022
Realtor Partner II
Commencement Bay Brokers LLC
02.2019 - 12.2020
Head of Expansion
Best Choice Realty LLC
07.2016 - 02.2019
Real Estate Transaction Coordinator
Lani Fisher Homes LLC
02.2015 - 06.2016
Office Administrative Assistant
John L Scott TCN / Real Estate Investment Services
12.2013 - 02.2015
Employment Specialist
REACH Center
09.2013 - 09.2014
Rockwell Institute -
Washington State Real Estate Broker License
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