Lea Johnson
Washington
Summary
Proficient security officer with a focus on maintaining safety and confidentiality. Recognized for implementing effective security protocols and providing exceptional customer service, contributing to a safer environment for personnel and visitors.
Overview
5
5
years of professional experience
Work History
Armed Security Officer
PChange Protective Services
Washington, DC
03.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter suspicious activities.
- Responded swiftly to incidents, coordinating with law enforcement as needed.
- Implemented security protocols to enhance overall operational efficiency.
- Developed reports documenting incidents and security measures taken.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Monitored CCTV systems to identify and respond to security breaches, improving overall security response times.
- Reduced incidents of theft and vandalism, implementing stringent access control measures.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Enhanced security and safety by conducting regular patrols around facility perimeter.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
Unarmed Security Officer
UESA
Washington, DC
01.2023 - 01.2024
- Monitored premises and conducted routine patrols to ensure safety and security.
- Responded promptly to incidents and emergencies, maintaining calm and control.
- Utilized surveillance equipment to detect suspicious activities and prevent breaches.
- Collaborated with local law enforcement during investigations and incident reporting.
- Provided exceptional customer service while enforcing site regulations and policies.
- Developed incident reports detailing findings from investigations for management review.
- Implemented safety protocols that improved overall security effectiveness at the facility.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Sales Associate
CVS Pharmacy
Washington DC
01.2021 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment efforts.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processes for customers.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer complaints effectively, contributing to a positive store environment and satisfaction rates.
- Monitored expiration dates of products, ensuring compliance with safety regulations and minimizing waste.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Spingarn High School
Washington, DC05-2009
Skills
- Public safety
- Body armor usage
- Report writing
- Guest relations
- Incident documentation
- Search and seizure
- Surveillance monitoring
- CCTV monitoring
- Equipment inspection
- Vehicle patrol
- Firearms proficiency
- Alarm response
- Building patrol
- Facilities patrol
- Grounds patrols
- Defensive strategies
- Honest and dependable
- Armed security guard certification
- Punctuality
- Reliable and responsible
- Team player
- Adaptable and flexible
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Customer engagement
- Salesforce proficiency
- Negotiation expertise
- Critical thinking
- Relationship building
- Conflict resolution
- Complaint handling
- Customer focus
- Building rapport
- Assertiveness
- Language proficiency
Languages
English
Full Professional
Timeline
Armed Security Officer
PChange Protective Services
03.2024 - Current
Unarmed Security Officer
UESA
01.2023 - 01.2024
Sales Associate
CVS Pharmacy
01.2021 - 01.2024
High School Diploma -
Spingarn High School