LeAlexandra Fell
Houston,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
15
15
years of professional experience
Work History
Senior Administrative Manager
Your Business Vision
Detroit, MI
07.2022 - Current
- Supervised staff members in various clerical roles, such as receptionists, secretaries and data entry clerks.
- Responded promptly to customer inquiries or complaints regarding services or products offered by the company.
- Assisted senior managers with special projects requiring research, analysis and problem solving skills.
- Developed effective communication protocols between departments within the organization.
Election Judge/Clerk
11.2015 - Current
- Pick up equipment for polling location
- Look for qualified clerks and Alternate Judge
- Appoint the election clerks to assist the judge in the conduct of an election at the polling place served by the judge
- Complete all paperwork needed
- Assist voters with any questions.
Customer Service Agent
Transcom
07.2018 - 06.2022
- Handling inbound calls,multi-task using several systems to effectively assist callers with billing questions, troubleshoot service issues, and provide support for a variety of customer and Education.
Caregiver / Manager/Director
A.L.E.X.Childcare
Houston, TX
10.2009 - 11.2018
- Trained five or more new employees quarterly
- Created new processes and systems for
- Increasing customer service satisfaction
- Worked as a team member performing cashier
- Duties, product assistance and cleaning
- Promoted good behavior by using the positive reinforcement method
- Promoted language development skills through reading and storytelling
- Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps
- Relieved the head teacher and toddler teacher
- Organized small groups of children while transitioning to and from outdoor play
- Administered medication and minor first aid to sick and injured students
- Dressed children and changed diapers
- Communicated regularly with parents about daily activities and behaviors
- Offered parents detailed daily reports that outlined their child's day
- Maintained daily records of children's individual activities, behaviors, meals and naps
- Data entry
- Handel Payroll
- Handel hire on processes
Customer Service Agent
Convergys
11.2014 - 05.2015
- Handling inbound calls for order placement, and upselling add-ons to compliment the order
- Customers will also be calling in with order inquiries or issues
- Goal was to resolve the issue while maintaining a high level of professionalism.
Customer Service Agent
West at Home
Omaha, NE
11.2011 - 06.2013
- Managed quality communication, customer support and product representation for each client
- Assisted customers with store and product complaints
- Guaranteed positive customer experiences and resolved all customer complaints
- Effectively managed a high-volume of inbound
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Accurately documented, researched and resolved customer service issues.
Education
High School Diploma -
Nation High/Homeschool
01.2010
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Proficient in cash management
- Cash flow management
- Multi-line phone talent
- Understanding Customer Needs
- CRM Software
- Multitasking and Prioritization
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Account Management
- Time Management
- Strong Analytical and Problem Solving Skills
- Relationship Building
- Proactive Self-Starter
- Business Development
Timeline
Senior Administrative Manager
Your Business Vision
07.2022 - Current
Customer Service Agent
Transcom
07.2018 - 06.2022
Election Judge/Clerk
11.2015 - Current
Customer Service Agent
Convergys
11.2014 - 05.2015
Customer Service Agent
West at Home
11.2011 - 06.2013
Caregiver / Manager/Director
A.L.E.X.Childcare
10.2009 - 11.2018
High School Diploma -
Nation High/Homeschool
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