Lealize Delport
Summary
- Home Address: 27 Bella Park Parklands, Cape Town, South Africa,7441.
- Nickname: Lea
- Birthday: 25 September 2002(Age 20)
- Nationality: South African
- Email Address: Lealize.casandra.delport@gmail.com
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handle reservations, seating arrangements and payments. Quick Learner and committed to creating warm and inviting atmosphere. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Host/Food Runner/Dining Room Attendant
Mission Point Resort
2023.05 - Current
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs.
- Monitored food and beverage supplies, assisting with restocking when needed.
Server
BallenIsles Country Club
2022.11 - 2023.04
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Coffee Barista
Mission Point Resort
2022.05 - 2022.10
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Server Assistant, Hostess
Ballenisles Country Club
2022.01 - 2022.05
- Clearing tables of used tableware
- Preparing and refilling beverages
- Setting up tables for arriving members
- Assisting servers
- Welcoming members and escorting them to their tables
- Ensuring that the server station is stocked with necessary restaurant supplies
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Greeted customers warmly to provide exceptional customer service.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Personal,Operations and Sales Assistant
Del Sol Color Change SA
2019.11 - 2021.07
- Answering phones and being friendly and professional with customers
- Taking orders and arranging courier collection and safe delivery
- Data capturing and filing
- Order taking and processing
- Handling customer accounts and personal information
- Allocating customer payments
- Time management
- Stock control and rotation
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Server,Hostess,Bartender
Quench Mobile Bars & Catering
2019.09 - 2020.03
- Served high customer volumes during special events, nights, and weekends.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Level 3 Diploma - Tourism and Hospitality
SACOB
Capetown 09.2021
Bachelor's Degree -
Hoerskool Randburg
Gauteng, South Africa12.2020
Skills
- Place Settings
- Customer Needs Assessments
- Billing and Payment Processing
- Restock Shelves
- Table Bussing
- Financial Transactions
- Menu Memorization
- Clean Dining Areas
- High-Volume Environments
- Food Running
- Dining Reservations
- Customer Preferences
- Guest Interaction
- Guest Seating
- Beverage Preparation
References
References
- Company: Delsol Color Change SA
- Location: Gauteng, South Africa
- Name: Philip Fouche
- Mobile: +27 82 465 4114
- Tel Number: +27 87 943 3844
- Company: Quench Mobile Bars & Catering
- Location: Gauteng,South Africa
- Name: Chene Joubert
- Tel Number/Mobile: +27 82 653 7597
- Company: Ballenisles Country Club
- Location: Palm beach Gardens,Florida,USA
- Name: Gregory Bowens
- Tel Number: +561 622 0220
- Email: Gregory.Bowens@Ballenisles.com
- Company: Mission Point Resort
- Location: Mackinac island,Michigan,USA
- Names: Bonnie Kern,Jessie King,Fitzgerald Haughton
- Tel Numbers in order: +1 305 647 8403,+1 231 675 3013,+1 876 432 8185
Timeline
Host/Food Runner/Dining Room Attendant
Mission Point Resort
2023.05 - Current
Server
BallenIsles Country Club
2022.11 - 2023.04
Coffee Barista
Mission Point Resort
2022.05 - 2022.10
Server Assistant, Hostess
Ballenisles Country Club
2022.01 - 2022.05
Personal,Operations and Sales Assistant
Del Sol Color Change SA
2019.11 - 2021.07
Server,Hostess,Bartender
Quench Mobile Bars & Catering
2019.09 - 2020.03
Level 3 Diploma - Tourism and Hospitality
SACOB
Bachelor's Degree -
Hoerskool Randburg
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