Everdan Sugabo
Unalaska,AK
Summary
Dynamic leader with extensive experience in retail management, notably at Safeway Carrs, where I significantly enhanced customer satisfaction and sales through expert merchandising strategies and effective team leadership. Skilled in inventory management and problem-solving, I excel in creating high-performance teams and improving operational efficiencies.
Produce management professional with proven track record in overseeing inventory, ensuring quality standards, and optimizing sales. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expert in vendor relations, staff training, and implementing efficient processes to enhance customer satisfaction and drive profitability. Enthusiastic about contributing to dynamic team environment and delivering exceptional produce department performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Produce Manager
Safeway Carrs
01.2024 - Current
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Maintained produce area and kept produce storage area clean and sanitary.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Produce Lead
Alaska Ship Supply
01.2023 - 01.2024
- Mentored junior team members, fostering a culture of continuous learning and professional growth within the organization.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Grocery Manager
Carrs Albertson
10.2020 - 11.2022
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Enhanced customer experience by training staff in effective communication and problem-solving skills.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Grocery Manager
Safeway Carrs
06.2013 - 07.2020
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Improved overall sales by identifying market trends and optimizing product selection.
- Boosted employee morale by fostering a positive work environment and providing regular feedback.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Improved store layout for easier navigation and more pleasant shopping experience.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Enhanced customer experience by training staff in effective communication and problem-solving skills.
- Coordinated with marketing department to create compelling in-store displays and advertisements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Unalaska City High School
Dutch Harbor, AK05-2013
Skills
- Customer service
- Retail management experience
- Retail inventory management
- Inventory counting
- Display production
- Ordering procedures
- Department supervision
- Retail management background
- Positive attitude
- Teamwork
- Excellent communication
- Employee training
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Produce Manager
Safeway Carrs
01.2024 - Current
Produce Lead
Alaska Ship Supply
01.2023 - 01.2024
Grocery Manager
Carrs Albertson
10.2020 - 11.2022
Grocery Manager
Safeway Carrs
06.2013 - 07.2020
High School Diploma -
Unalaska City High School
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