EPIC, Microsoft Office, ECW
Lea Marie Seavey
Medical Receptionist
Biddeford,ME
Summary
Flexible Medical Receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
1
1
Certification
5
5
years of post-secondary education
24
24
years of professional experience
Work History
Medical Assistant
Mainehealth
East Waterboro, ME
08.2012 - 02.2021
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed skilled administrative work to support all office staff and operational requirements.
- Enhanced office efficiency by handling 90+ callers per day.
- Completed clerical duties and tasks for clinic administration.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained client medical history, including medication information, symptoms and allergies.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Called and faxed pharmacies to submit prescriptions and refills.
Veterinary Receptionist
Cape Veterinary Clinic
South Portland, ME
01.2008 - 08.2012
- Greeted over 35 pet parents daily with warm smile and pleasantly asked for sign-ins upon arrival.
- Completed skilled administrative work to support all office staff and operational requirements.
- Collaborated with assistants and veterinarians to prepare and set up rooms with adequate supplies and equipment.
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
- Fielded 40 + phone calls from pet owners, answered questions and took messages for veterinarians.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Coordinated front office duties, including customer service, patient scheduling and billing.
Medical Receptionist
Canton Family Medical Associates
Canton, MA
03.1993 - 11.2003
- Welcomed 30 + patients and visitors per day via telephone and in person.
- Completed skilled administrative work to support all office staff and operational requirements.
- Enhanced office efficiency by handling over 40 callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Reviewed and sent medical records to other physicians upon request.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
Bachelor of Science - Psychology in Addictions
Purdue University Global
Indianapolis, IN 03.2020 - Current
Associate of Science - Medical Assisting
Aquinas College
Milton, MA 09.1990 - 05.1992
High School Diploma -
Canton High School
Canton, MA 09.1987 - 06.1990
Skills
Reception
Payment Collection
Medical Terminology Knowledge
Patient-Focused Care
Patient Information Verification
Proficient In Microsoft Office
Interdepartmental Collaboration
Patient Education
Customer Service
Patient-focused quality service
Medical office administration
Simple dressings
Monitoring patient progress
EMR / EHR
Compassionate caregiver
Companionship and emotional support
Patient-focused care
Ambulating and repositioning patients
Tube feedings and medications familiarity
Payment collection
Adaptable
CPR
Patient Scheduling
Efficient and reliable team player
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Basic Life Saving Procedures
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Science - Psychology in Addictions
Purdue University Global
03.2020 - Current
Basic Life Saving Procedures
01-2019
Medical Assistant
Mainehealth
08.2012 - 02.2021
Veterinary Receptionist
Cape Veterinary Clinic
01.2008 - 08.2012
Medical Receptionist
Canton Family Medical Associates
03.1993 - 11.2003
Associate of Science - Medical Assisting
Aquinas College
09.1990 - 05.1992
High School Diploma -
Canton High School
09.1987 - 06.1990