Summary
Overview
Work History
Education
Skills
Software
Work Availability
Certification
Quote
Timeline
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Lea Marie Seavey

Lea Marie Seavey

Medical Receptionist
Biddeford,ME

Summary

Flexible Medical Receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.

Overview

1
1
Certification
5
5
years of post-secondary education
24
24
years of professional experience

Work History

Medical Assistant

Mainehealth
East Waterboro, ME
08.2012 - 02.2021
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Enhanced office efficiency by handling 90+ callers per day.
  • Completed clerical duties and tasks for clinic administration.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Called and faxed pharmacies to submit prescriptions and refills.

Veterinary Receptionist

Cape Veterinary Clinic
South Portland, ME
01.2008 - 08.2012
  • Greeted over 35 pet parents daily with warm smile and pleasantly asked for sign-ins upon arrival.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Collaborated with assistants and veterinarians to prepare and set up rooms with adequate supplies and equipment.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
  • Fielded 40 + phone calls from pet owners, answered questions and took messages for veterinarians.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Coordinated front office duties, including customer service, patient scheduling and billing.

Medical Receptionist

Canton Family Medical Associates
Canton, MA
03.1993 - 11.2003
  • Welcomed 30 + patients and visitors per day via telephone and in person.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Enhanced office efficiency by handling over 40 callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Reviewed and sent medical records to other physicians upon request.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Education

Bachelor of Science - Psychology in Addictions

Purdue University Global
Indianapolis, IN
03.2020 - Current

Associate of Science - Medical Assisting

Aquinas College
Milton, MA
09.1990 - 05.1992

High School Diploma -

Canton High School
Canton, MA
09.1987 - 06.1990

Skills

Reception

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Software

EPIC, Microsoft Office, ECW

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Basic Life Saving Procedures

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Bachelor of Science - Psychology in Addictions

Purdue University Global
03.2020 - Current

Basic Life Saving Procedures

01-2019

Medical Assistant

Mainehealth
08.2012 - 02.2021

Veterinary Receptionist

Cape Veterinary Clinic
01.2008 - 08.2012

Medical Receptionist

Canton Family Medical Associates
03.1993 - 11.2003

Associate of Science - Medical Assisting

Aquinas College
09.1990 - 05.1992

High School Diploma -

Canton High School
09.1987 - 06.1990

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Lea Marie SeaveyMedical Receptionist