Leamber Williams
Macon,GA
Summary
Hands-on Area Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple associates. Exceptionally skilled at motivating associates to perform duties and achieve highest potential.
Overview
5
5
years of professional experience
Work History
Area Manager of Operations
Amazon Fullfillment Center
Macon , GA
07.2021 - Current
- · Teaming up with department leaders to increase strategic plans that aligned with company objectives.
- · Establishing training programs for staff members to improve sales outcomes.
- · Safeguarding team’s safety and promoting Amazon’s Health and Safety standards.
- · Leading cross-functional teams in finding solutions to operational problems.
- · Upholding Amazon’s high standards of process quality.
- Hired and trained 60 new employees in 2021.
- Promoted positive customer experience through day-to-day supervision and management of operations facility.
Customer Care Representative
Aflac Insurance Company
Columbus, GA
07.2019 - 06.2021
- Managed over 60 customers calls every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Leasing Consultant
Greystone Property Management
Columbus , GA
07.2017 - 08.2019
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared 10 leases per day.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Doctor of Strategic Leadership - Strategic Leadership
Regent University
Virginia Beach, VA04.2027
Master of Science - Management & Leadership
Western Governors University
Salt Lake City, UT07.2022
Skills
- Management Training
- Excellent interpersonal skills
- Department Oversight
- Performance Monitoring and Evaluation
- Administrative Management
- Customer and Vendor Relations
- Sales Promotion
- Reducing Waste
- Sales Tracking
Timeline
Area Manager of Operations
Amazon Fullfillment Center
07.2021 - Current
Customer Care Representative
Aflac Insurance Company
07.2019 - 06.2021
Leasing Consultant
Greystone Property Management
07.2017 - 08.2019
Doctor of Strategic Leadership - Strategic Leadership
Regent University
Master of Science - Management & Leadership
Western Governors University
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