Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Leami Richardson

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front of House Manager

Taco Mac Restaurant
05.2023 - Current
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Bar Manager/FOH Manager

Chicago Pizza Sports Bar
08.2021 - 05.2023
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Bartender Shift Manager

Randevoo Restaurant & Hookah Lounge
11.2020 - 08.2021
  • Prepared and created signature cocktails
  • Managed and provided training & development for bartenders
  • Facilitated opening and closing procedures and processes.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar presentable and well-stocked to meet customer needs.

Head Bartender

Onyx
04.2015 - 06.2018
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Footprints Cafe
01.2013 - 04.2015
  • Serviced patrons in a high volume fast paced work environment
  • Performed cashier and cash handling duties
  • Facilitated opening and closing of the café and adhered to all procedures
  • Performed stocking and inventory tasks
  • Developed and created original cocktails for the café.

Bartender

Chef Rob's Caribbean Cafe
11.2008 - 05.2010
  • Performed greeting and hosting tasks
  • Provided exceptional customer service
  • Performed stocking & inventory tasks.

Bartender

Roosters Intl
03.2009 - 02.2010
  • Provided exceptional customer service to patrons
  • Managed customer complaints and inquiries
  • Performed stocking and inventory tasks
  • Facilitated closing responsibilities.

Education

Certificate in Mixology -

Authentic Bartending School
06.2000

College Prep Diploma -

Creekside High School
06.1999

Skills

  • Health Department Inspections
  • Health Code Compliance
  • Assignment Delegation
  • Billing Oversight
  • Hiring
  • Food Costs
  • Team Oversight
  • Training and Mentoring

Certification

  • ServSafe Manager
  • ServSafe Alcohol
  • T.I.Ps Certified

Software

POS Systems

  • Aloha
  • Square
  • Micros


Recruiting Software

  • ICIMS
  • HireRight


HR Software

  • UKG


Scheduling Software/App

  • Hot Schedules


Administrative Software/Inventory

  • NCR/NBO
  • Aloha EDC/Aloha Electronic Draft Capture
  • NCR/PULSE


Timeline

Front of House Manager

Taco Mac Restaurant
05.2023 - Current

Bar Manager/FOH Manager

Chicago Pizza Sports Bar
08.2021 - 05.2023

Bartender Shift Manager

Randevoo Restaurant & Hookah Lounge
11.2020 - 08.2021

Head Bartender

Onyx
04.2015 - 06.2018

Bartender

Footprints Cafe
01.2013 - 04.2015

Bartender

Roosters Intl
03.2009 - 02.2010

Bartender

Chef Rob's Caribbean Cafe
11.2008 - 05.2010

Certificate in Mixology -

Authentic Bartending School

College Prep Diploma -

Creekside High School

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Leami Richardson