Leamsy Alejandro
Huntley,IL
Summary
Reliable individual proudly offering 6 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Chingon Texmex BBQ
10.2021 - 08.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
Front of House Manager
Beaners Mexican Bbq
07.2018 - 09.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Performed cash handling activities and secured nightly bank deposits.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Improved guest satisfaction scores by implementing new training program for all front-of-house staff, focusing on customer service excellence.
- Coordinated with kitchen manager to launch seasonal menu, attracting new customers and encouraging repeat visits.
- Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring welcoming environment.
Education
GED -
Huntley High School
Huntley, ILSkills
- Customer Relations
- Vehicle Inspection
- Inspections
- Schedule Maintenance
- Managing paperwork
- Punctuality
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- Foodservice Management Professional (FMP) - National Restaurant Association.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Languages
English
Timeline
Bar Manager
Chingon Texmex BBQ
10.2021 - 08.2024
Front of House Manager
Beaners Mexican Bbq
07.2018 - 09.2021
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- Foodservice Management Professional (FMP) - National Restaurant Association.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
GED -
Huntley High School
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